Pharmacy Technician-Retail

About the role

The Towers Outpatient pharmacy at Trinity Health Ann Arbor is open 7 days a week, offering various programs and services to help support and discharge patients. The Retail Pharmacy Tech position provides delegated pharmacy technical services to patients and other Health System departments.

Responsibilities

• Greets customers and Health System personnel.
• Compiles appropriate patient/customer information, including third-party coverage, medication history, appropriate personal information, etc., required to process a prescription.
• Processes and fills prescriptions and medication orders.
• Selects and repackages oral solids, liquids and ointments in individual patient quantities and prepares appropriate repackaging documentation.
• Operates and maintains pharmacy software, automation, cash register, and associated pharmacy equipment.
• Reviews and processes computer data to determine and complete appropriate billing procedures, including third-party insurance carriers, SJMH-related groups/accounts, physician offices, etc. within appropriate time-frames.
• Generates and reviews data for medication trending, discrepancies, reconciliations, and other required reports.
• Assumes responsibility for the maintenance of accounts, records, documents, etc. as required by state and regulatory agencies, and as determined by Pharmacy.
• Communicates effectively with customers, physicians, Health System personnel, pharmacy third party payers and insurers, and external vendors by answering phones/voice mail, and responds promptly to their requests or by routing requests to applicable personnel.
• Solves problems with orders still in process, and properly refers drug information requests or special situational problems to a pharmacist.
• Performs necessary Pharmacy functions including: ordering and stocking medications, removing expired medications, processing physician office orders, maintaining documentation as required by regulations, servicing customers requesting non-prescription/over-the-counter items, and other assigned Pharmacy tasks.
• Interacts with patients and staff on hospital units to support the discharge prescription program.
• Maintains cleanliness of work areas and pharmacy including stock storage and other areas consistent with department policies and procedures, and documents as required.

Required Education, Experience And Certification/Licensure

• Requires high school diploma or equivalent.
• A minimum of one year of experience as a retail pharmacy technician.
• An active Pharmacy Tech license through the State of Michigan.
• A certification as a Pharmacy Tech preferred.

Required Skills And Abilities

• Ability to accurately perform basic mathematical calculations.
• Ability to stand for long periods of time (at least four and up to eight hours per day) or to walk long distances without difficulty.
• Basic typing and computer skills to do order entry, generate reports, retrieve data and diagnose minor printer problems.
• Ability to operate basic office equipment including a calculator, cash register, fax machine, word processor, etc.
• Ability to concentrate and pay close attention to detail for up to 100% of the time when processing medication orders.
• Ability to work independently and exercise good judgment when prioritizing work responsibilities.
• Interpersonal skills necessary for effective communication with patients, physicians, nurses, and other Health System personnel.
• Analytical skills to determine when phone calls or emergency situations need to be referred to a pharmacist.

Competencies

• Ability to accurately and quickly perform mathematical calculations commonly used in retail pharmacy.
• Computer skills: the employee must:
• a) be able to type by using 10 fingers and the home keys
• b) know and use common computer keyboard shortcuts
• c) have a working knowledge of Microsoft Word and Excel
• d) learn, in detail, the retail pharmacy operating system.
• This includes all aspects of order input, insurance billing, editing, and rejected claim correction.
• The employee must be able to:
• a) effectively prioritize work in order to minimize patient wait times
• b) work independently without asking repeated questions on the same topic
• c) complete work with a high degree of accuracy and in a timely manner.
• The employee must be able to:
• a) effectively work as a contributing team member with other pharmacy employees;
• b) communicate effectively and appropriately with patients, other hospital employees, and pharmacy employees;
• c) accept constructive criticism and apply it in order to improve their performance.