Pharmacy Technician / Pharm Tech Apprenticeship

About the role

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Pharmacy Technician Training Program

Walgreens is proud to invest & champion an "earn while you learn" Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.

The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.

Responsibilities

• Under the supervision of the pharmacist, assist in the practice of pharmacy in accordance with state, federal, and company policy
• Use pharmacy systems to obtain patient and drug information and process prescriptions
• Fill prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assist pharmacists in scheduling and maintaining work flow
• Report prescription errors immediately to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
• Engage customers and patients by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Model and share customer service best practices with all team members
• Develop strong relationships with most valuable customers
• Register all related sales on assigned cash register, collect and handle cash as required
• Take customer to OTC aisle when possible to assist in locating products
• Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Process (correct and resubmit) manual claims for third party program prescription services in a timely and efficient manner
• Perform other clerical duties as assigned by the Pharmacy Manager
• Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals
• Maintain knowledge of Company asset protection techniques, and file claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs
• May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required
• Assist pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers
• Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities
• Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance
• Comply with all company policies and procedures; maintain respectful relationships with coworkers
• Complete special assignments and other tasks as assigned

Training & Personal Development

• Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration
• Earn PTCB certification as condition of promotion to senior technician
• Attend training requested by Manager and acquire continuing education credits
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Requires willingness to work flexible schedule, including evening and weekend hours

Preferred Qualifications

• Prefer six months of experience in a retail environment
• Prefer prior work experience with Walgreens
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Pay

Salary Range: $17 - $20.5 / Hourly