Pharmacy Technician, Outreach Specialist

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This Pharmacy Technician will provide high-quality care through patient outreach with goals to improve medication therapeutic outcomes. The Outreach Specialist Pharmacy Technician will assess patient adherence and compliance and identify any potential barriers to medication therapy. This individual will work under the direct supervision of the Outreach Specialist Supervisor and will assist with specialty projects assigned by the Medication Access Services Director.

Responsibilities

• Obtains medication histories on all assigned patients.
• Reviews patient medication history for assessment of compliance and adherence.
• Performs patient and/or caregiver phone interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter, and herbal supplements.
• Performs patient phone interviews to assess patient adherence and compliance to medication therapy.
• Identifies barriers to medication therapy.
• Educates patients on BIDMC pharmacy services and assistance programs.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.
• Communicates medication-related issues to all appropriate health care professionals.
• Provides exemplary customer service to the patients and providers of BIDMC.
• Performs other pharmacy/call center-related tasks as needed or as directed by the manager.
• Executes on various projects and meets goals and metrics determined by the manager.
• Documents both a telephone encounter note and a note within the medication reconciliation section in the EHR.
• Documents all necessary information/updates within the patient's electronic medical record.
• Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.

Pay

The pay range for this position is $32.00 - $43.07 per hour. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position.

Requirements

• Vaccination against influenza (flu) is required as a condition of employment.