Pharmacy Technician IV - Specialty Pharmacy

Closing Date: 11/17/2026

About the Role

This posting will fill multiple Pharmacy Technician IV positions within the ICE | PTSL Specialty Coordinators department at the University of Arkansas for Medical Sciences (UAMS). The role involves working under pharmacist supervision to provide excellent customer service to patients receiving specialty medications, managing dispensing functions, and conducting monthly outreach calls to assess refill needs and patient well-being.

Responsibilities

• Monitors prior authorizations for timely submission and processing as outlined in policies and procedures.
• Identifies pertinent literature for appeals and assists others in this process.
• Ensures outstanding prior authorizations are monitored daily and audits documentation for accuracy.
• Monitors outstanding financial assistance to streamline timely patient access.
• Promotes continuous patient communication throughout the patient journey.
• Refers all clinical issues to the pharmacist, working within the pharmacy technician's scope of practice.
• Participates in the training of staff and serves as a role model.
• Works in any disease state as needed and monitors the ACD to address gaps.
• Uses appropriate walk-away codes and reports gaps to the Assistant Director of Pharmacy.
• Possesses advanced knowledge of the adjudication process and mitigates billing problems.
• Assists others with adjudication issues and teaches the adjudication process.
• Audits each specialty prescription for accuracy to ensure proper billing.
• Ensures prescription processing is done promptly with a focus on patient safety and clean claims.
• Assists others once personal work is completed daily.
• Ensures prescriptions are accurately filled with all necessary information, including payment.
• Works to enhance workflow and improve documentation for patient safety and outcomes.
• Models professional communication with patients, providers, payers, and PBMs.
• Reports all gaps to the Assistant Director of Pharmacy.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED plus 4 years of relevant pharmacy technician experience OR an undergraduate degree and relevant pharmacy technician experience.
• Licensed pharmacy technician by the Arkansas State Board of Pharmacy.
• Must obtain ASHP/ACPE Accredited Technician Training or certificate program (such as Advanced Certified) within 1 year.
• PTCB National Certification (preferred).

Preferred Qualifications

• Master’s Degree.
• 2+ years of UAMS Pharmacy experience.

Physical Demands

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Visual Requirements: Close visual acuity to perform activities such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, and visual inspection at distances close to the eyes.

• Constant Physical Demands: Hearing, repetitive movements, standing, talking, walking.
• Frequent Physical Demands: Sitting, stooping.
• Occasional Physical Demands: Lifting.

Benefits

UAMS offers the following benefits for eligible positions:

• Health: Medical, dental, and vision plans available for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement: Up to 10% matched contribution from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using UAMS pharmacy.