Pharmacy Technician IV - Patient Assistance Coordinator

Summary of Job Duties

The Pharmacy Technician (Patient Assistance Coordinator) will coordinate the pharmacy’s financial assistance programs, focusing on infusion drug assistance. They will collaborate with other staff to expand efforts and organize workflow, work with manufacturer patient assistance programs, and develop and maintain reporting metrics.

• Monitor work queues within the EPIC platform to identify patients' need for assistance.
• Collaborate with other staff to expand efforts and organize workflow.
• Work with manufacturer patient assistance programs and utilize platforms needed to apply for assistance.
• Develop and maintain reporting metrics needed to track productivity for copay assistance.
• Assist with adjudicating medication fills and refills.
• Work with clinic staff and billing to obtain PAs and EOBs as necessary.
• Has an exceptional understanding of EPIC Willow Ambulatory/Hyperspace and how to navigate.
• Assists pharmacists with patient outreach and answers phones regularly.
• Communicates professionally and efficiently with patients and other staff.
• Maintains appropriate records and paperwork, electronically and/or paper.
• Delivers medication to employees/patients in a timely and accurate manner.
• Promotes a safe working environment and maintains clean work surfaces in all dispensing areas.
• Complies with all departmental and institutional policies and procedures.

Qualifications

• Minimum Qualifications: HS/GED plus 4 yrs Pharmacy Tech Experience or Bachelors Degree in Pharmaceutical Sciences; 1 year to obtain ASHP/ACPE accredited technician training or certificate program; National Technician Certification (PTCB); Arkansas Pharmacy Technician Licensure.
• Computer skills (i.e. Microsoft Office and EMR experience)
• Preferred Qualifications: B.S. or higher degree; business/accounting courses preferred; ASHP/ACPE accredited technician training; Previous experience as a pharmacy buyer; Previous experience with 340B; Previous management or team leader experience; Specialized certificate or certification (i.e. PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, 340B Certification, etc.); Strong math skills; Excellent communication & organizational skills

Additional Information

Responsibilities: Focuses on providing copay assistance and free drugs to infusion patients, as well as assists with other efforts within the pharmacy copay assistance programs. Monitors work queues within the EPIC platform to identify patients' need for assistance. Collaborates with other staff to expand efforts and organize workflow. Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance. Develops and maintains reporting metrics needed to track productivity for copay assistance. Assists with adjudicating medication fills and refills. Works with clinic staff and billing to obtain PAs and EOBs as necessary. Has an exceptional understanding of EPIC Willow Ambulatory/Hyperspace and how to navigate. Performs basic pharmaceutical calculations. Researches patient data and previous fills. Performs regularly scheduled and organized follow-ups with patients to ensure active and timely copay assistance. Communicates professionally and efficiently with patients and other department staff. Troubleshoots and communicates with billing. Maintains appropriate records and paperwork, electronic and/or paper. Answers and receives phone calls, directing to the appropriate area when necessary. Full understanding of 340B requirements, guidelines, and processes. Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program. Monitors and submits monthly AKDC claims promptly. Assists SPS and Retail patient assistance coordinators as needed when work is caught up. Has an exceptional understanding of EPIC Willow Ambulatory and how to navigate. Assists pharmacists with patient outreach and answers phones regularly. Communicates professionally and efficiently with patients and other staff. Maintains appropriate records and paperwork, electronically and/or paper. Delivers medication to employees/patients in a timely and accurate manner. Promotes a safe working environment and maintains clean work surfaces in all dispensing areas. Complies with all departmental and institutional policies and procedures. Documents all cleaning activities and duties on the appropriate log sheets. Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc.). Helps maintain Parata Max inventory levels, restocking when needed. May be asked to assist with weekly and monthly duties, such as cycle counts, return to stock drugs, and expired drug pulls. Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment, facilities, or drug distribution. Assists the shipping department if needed. Work to provide excellent pharmacy services and assist in achieving departmental goals and ultimately the institution’s vision and mission. Participates in educating & training of students, residents, and new employees. Dependable. Rarely tardy or absent from work per the UAMS Unapproved Absence Policy. Cross-trained and can work in multiple areas. Floats to other areas when work is caught up. Accepts responsibility for the work area. Participates in educating & training students and new employees. Keeps visiting and other non-work activities to a minimum while there is work to do. Displays initiative to learn new jobs and solve problems. Handles problems with professionalism. Adheres to the UAMS Code of Conduct. Protects confidential information. Works effectively with all employees, colleagues, patients, and guests as a team. Adheres to institutional and departmental dress code. Maintains professional behavior and mutual respect toward all employees, colleagues, patients, and guests. Other duties as assigned.

Special Instructions to Applicants

• List of three Professional References (name, email, business title)
• Resume
• Optional Documents: Proof of Veteran Status