Pharmacy Technician III

About the Role

This individual performs, under supervision, a variety of duties in accordance with department procedures. Responsibilities may include procurement, preparation, distribution, and storage of drugs, as well as provision of clinical pharmacy services to ensure safe medication use. Pharmacy Technician III staff are competent in all tasks associated with Pharmacy Technician Levels I and II and must achieve and maintain certification by the Pharmacy Technician Certification Board.

Pharmacy Technician III roles coordinate technician staff and activities and/or are responsible for specific advanced duties such as Automated Dispensing Cabinet, Sterile Preparation QA Specialist, Medication Inspection Specialist, and Procurement Specialist.

Responsibilities

Coordinator Duties

• Perform all job functions of coordinated technicians (Levels I & II).
• Provide leadership and supervision for the technician group to achieve day-to-day tasks; assist with troubleshooting problems.
• Review and update policy and procedure documents related to technician job functions.
• Ensure consistent, compliant, and safe technician work practices according to unit, department, state, or federal rules and regulations; assure quality control in service provision.
• Screen, interview, and recommend technician applicants for employment.
• Provide input and assist with the evaluation of technician performance based on developed standards and provide feedback.
• Develop training materials and ensure appropriate training of all technicians.
• Assist in staff development and skills maintenance activities.
• Participate in division goal planning or quality improvement activities and ensure adoption of resulting practice expectations by the technician group.
• Manage technician scheduling and ensure daily job functions are executed adequately.
• Complete time and attendance records for payroll per DUHS policies.
• Conduct and manage technician meetings to provide a forum for exchange of information and ideas.
• Oversee supply chain management, including adherence to inventory control procedures and maintenance of non-Duke vendor inventory (e.g., auxiliary labels, office supplies).
• Respond to internal and external customer service requests.
• Perform other related duties incidental to the work described.

Specialist Duties

• Follow policy and procedures with an in-depth understanding of the designated area.
• Review and update policy and procedure documents related to technician job functions.
• Ensure consistent, compliant, and safe technician work practices according to established rules and regulations; assure quality control in service provision.
• Manage designated responsibilities while being able to shift to help team members.
• Monitor designated activity, proactively identify and resolve potential problems, and develop and implement solutions.
• Maintain complete and accurate documentation supporting designated activities or procedures.
• Create reports for internal purposes to assist in ongoing monitoring of the designated area.
• Serve as a primary training resource for developing competency in specialty areas.
• Perform other related duties incidental to the work described.

Requirements

• High school diploma or equivalent and completion of an accredited pharmacy technician-training program or acceptance into pharmacy school.
• High school diploma or equivalent and one year of pharmacy or health care-related experience.
• College coursework in business/management, position-specific advanced coursework, and/or an equivalent combination is preferred.
• Minimum of two years of pharmacy technician experience.

Qualifications

• North Carolina Board of Pharmacy registration is required.
• Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Skills

• Considerable knowledge of drug names, medical terminology, and pharmaceutical calculations.
• Proficient computer skills including Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Critical thinking skills with the ability to implement solutions.
• Excellent customer service skills, including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions.
• Strong organizational skills, including staying focused on assigned tasks and using time and resources effectively and efficiently.

Physical Demands

• Ability to perform the job while standing, reaching, stretching, and sitting for prolonged times.
• Manual dexterity sufficient to perform computer and dispensing functions of the job.
• Ability to lift up to 20 lbs. while walking, stooping, bending, and reaching.