Pharmacy Technician II

About the role

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Responsibilities

• Interpret and data enter moderately complex prescriptions and troubleshoot adjudication issues.
• Contact healthcare provider offices to clarify prescription details, secure missing information, and resolve discrepancies.
• Work with urgency and attention to detail to ensure orders meet compliance, safety, and quality standards.
• Verify member information and input data for pharmacists.
• Educate members on pharmacy-based rules related to prescriptions and medication resources or assistance programs.
• Work closely with pharmacists and provider offices to prevent delays in therapy and provide exceptional service experience.
• Resolve grievances and appeals issues.
• Respond to inquiries from physicians, sales teams, and members related to formulary and prescription benefits.
• Process specialty prescriptions orders with accuracy, efficiency, professionalism, and ensure compliance with regulatory requirements, and follow internal standard operating procedures.
• Deliver high-quality lifesaving pharmacy care for patients with complex or medical conditions.

Requirements

• Requires H.S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
• Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.

Preferred Skills, Capabilities, And Experiences

• Strong verbal and written communication skills.
• Experience making high volume outbound calls.
• Professional communication with providers and healthcare professionals.
• Ability to identify missing or incomplete information on prescriptions to obtain clarifications.
• Attention to detail.
• Problem-solving skills.
• Strong documentation and computer skills.

Benefits

Includes merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Pay

Details on pay are not specified in the job posting.

Schedule

Monday – Friday; 12:30 PM – 9:00 PM EST

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.