Pharmacy Technician I, Data Entry 503A (2nd shift)

About the role

The Pharmacy Technician, Data Entry ensures accurate, compliant, and timely prescription data processing that directly impacts patient safety, fulfillment speed, and regulatory adherence across Empower’s high-growth 503A/503B operations. This role owns end-to-end intake, validation, and system entry of prescription information, maintaining data integrity at scale. Leveraging AI-enabled tools as force multipliers, the technician accelerates throughput, improves accuracy, and supports real-time decision-making. Success requires strong strategic thinking, disciplined execution, and rapid learning within a highly regulated, technology-driven environment, ensuring consistent quality, audit readiness, and continuous process optimization aligned to enterprise growth objectives. The role collaborates cross-functionally with pharmacists, quality, and operations to resolve discrepancies, standardize workflows, and enhance data governance. It champions continuous improvement, identifies automation opportunities, and upholds Empower values of quality, service, and innovation in every transaction daily.

Responsibilities

Data Processing Excellence

• Prescription Entry: Accurately enter complex prescription data into pharmacy systems using manual processes and available AI tools to enhance speed and precision, ensuring compliance with regulatory standards while minimizing errors and rework in a high-volume, fast-paced production environment.
• Data Validation: Review, verify, and validate prescription information against source documents, leveraging intelligent automation to identify discrepancies, resolve inconsistencies, and ensure data integrity aligned with quality standards and audit requirements.
• Workflow Optimization: Continuously improve data entry workflows by identifying inefficiencies, utilizing AI-driven insights, and implementing standardized processes that increase throughput, reduce cycle times, and support scalable operations.

Quality and Compliance

• Regulatory Adherence: Maintain strict compliance with 503A/503B regulatory requirements by following established procedures, documenting actions accurately, and ensuring all data handling meets internal and external audit standards.
• Error Resolution: Investigate and resolve data discrepancies in collaboration with pharmacists and quality teams, using structured problem-solving and AI-supported analysis to prevent recurrence and strengthen process reliability.
• Audit Readiness: Support audit preparedness by maintaining accurate records, ensuring traceability, and consistently applying quality controls that uphold Empower’s commitment to excellence and patient safety.

Collaboration and Technology

• Cross Functional Collaboration: Partner with pharmacy, quality, and operations teams to ensure seamless data flow, resolve issues efficiently, and align processes with organizational goals in a highly regulated, growth-focused environment.
• AI Utilization: Leverage existing tools and technology to improve data entry accuracy and processing efficiency while remaining adaptable to new systems and innovations that support continuous improvement and scalability.
• Continuous Learning: Demonstrate learning agility by adopting new technologies, processes, and regulatory updates quickly, maintaining high performance standards and contributing to a culture of innovation and excellence.

Knowledge and Skills

• Proficiency in pharmacy management systems, data entry platforms, and AI-enabled tools that enhance accuracy, efficiency, and scalability in high-volume environments.
• Strong understanding of data integrity principles, regulatory compliance standards, and quality assurance practices within controlled, process-driven workflows.
• Advanced attention to detail with the ability to identify discrepancies, analyze data patterns, and apply structured problem-solving techniques effectively.
• Excellent collaboration and communication skills to work cross-functionally, resolve issues, and support continuous improvement initiatives.