Pharmacy Technician Go Live Support

Key Responsibilities

• Collaborate with project teams to provide onsite go-live support for MEDITECH Expanse implementation projects across healthcare facilities.
• Participate in workflow decisions and trainings.
• Offer at-the-elbow support during go-live phases to assist users with system navigation, troubleshooting, and workflow optimization.
• Support pharmacists, pharmacy technicians, nurses, and other clinical end users with medication-related workflows within the EHR.
• Affiliate with issue triage, escalation, and resolution during activation events.
• Collaborate with internal teams to address technical issues and optimize system performance.
• Document issues and resolutions in a clear and concise manner.
• Provide support related to inpatient pharmacy workflows, including medication distribution processes, IV workflows, and automated dispensing systems.
• Support adoption and stabilization efforts during high-volume go-live periods, including day, evening, or night shift coverage as needed.

Qualifications

• Active U.S.-based Pharmacy Technician certification/license in good standing, if required by state regulations.
• Recent inpatient pharmacy technician experience required.
• Hands-on experience with inpatient pharmacy workflows, including: Medication distribution and medication workflows, IV compounding and IV workflow processes, Automated dispensing systems (e.g., Pyxis or similar technologies).
• Prior experience working within an Electronic Health Record (EHR) environment required.
• MEDITECH experience preferred but not required.
• Prior EHR implementation support experience preferred.
• Ability to provide go-live support activities, including at-the-elbow support, issue triage, and end-user guidance.
• Availability to work night shifts during go-live events.
• Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships with clients and team members.
• Willingness to travel extensively to client sites nationwide.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Flexibility and adaptability to meet changing project requirements and deadlines.