Pharmacy Technician - Day Shift

Responsibilities

• Triage incoming Rx orders.
• Accurately enter Rx orders according to pharmacy workflow and delivery cut-off times.
• Process refills as requested.
• Process 3rd party claims adjudication (insurance claims rejections).
• Coincide and triage all pharmacy inquiries (i.e. phone, fax, correspondence, electronic media) and resolve all customer issues; ensuring accurate information is provided.
• Outreach to Retail Pharmacies and delivery service to coordinate filling of medications in between scheduled pharmacy deliveries.
• Resolve customer complaints in a timely, accurate and professional manner.
• Provide customers with resources or additional information.
• Navigate across multiple computer systems to respond to questions from external and/or internal partners.
• Constantly meet established productivity requirements, schedule adherence and quality standards.
• Handle incoming and outgoing calls related to prescription orders, refills, and patient inquiries.
• Verify and input prescription information accurately into the pharmacy system.
• Assist patients and healthcare providers with medication-related questions and provide clear, professional guidance.
• Work closely with pharmacists and other technicians to ensure timely and accurate prescription processing.
• Maintain a high level of accuracy when collecting and documenting patient information.
• Monitor order statuses, provide updates, and resolve any issues that may arise with prescriptions or shipments.
• Ensure compliance with all pharmacy laws, regulations, and company policies.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Other duties as assigned.

Requirements

• Unblemished TSBP Pharmacy Technician Registration in good standing.
• One (1) year of high-volume order entry required.
• Experience in Long Term Care pharmacy.
• Must be able to demonstrate a working knowledge of a PC and be able to learn and use new software.

Preferred Qualifications

• Experience with Framework, Docutrack or ECM preferred.

Benefits

• 401(k) with matching.
• Medical, Dental and Vision coverage.
• Short-Term disability.
• Critical Illness insurance.
• Accident insurance.
• Life insurance.