Pharmacy Technician - Data Entry

Guardian Pharmacy of the Piedmont, a member of the Guardian family of pharmacies, is seeking a detail-oriented Pharmacy Technician to join our rapidly growing team in Charlotte, North Carolina. We deliver customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs, redefining how pharmacy care is delivered through our comprehensive suite of tech-enabled services.

About the role

This position is responsible for entering and processing prescriptions into the pharmacy operating system with both speed and accuracy, while providing courteous and responsive customer service over the telephone.

Responsibilities

• Enter new and refill prescriptions into the operating system accurately and in a timely manner to eliminate dispensing errors.
• Triage incoming fax prescriptions to ensure timely dispensing.
• Ensure proper notes in the computer system and cycle fill coding.
• Calculate and/or verify correct dosage based on the prescription.
• Demonstrate caring, understanding, and courtesy when responding to customer calls; route calls appropriately to ensure top-level service.
• Ensure all prescriptions assigned for processing are completed during the regular shift.
• Receive, evaluate, process, and follow up as needed with doctors’ offices on all refill requests.
• Develop proficiency in the utilization of all pharmacy systems (e.g., document imaging, legacy pharmacy computer operating system).
• Assist as needed with filing completed orders, packaging medications, inventory, profiling orders for medical records, and filling processed prescriptions for dispensing.
• Develop and learn the cycle process to meet delivery deadlines.
• Maintain data entry records for cycle medication, fill requests, and process cycle medication orders needing renewal, in addition to new cycle orders.
• Perform other essential functions and duties as assigned.

Requirements

• High School Diploma or GED (per state requirements).
• Pharmacy Technician license/certification/registration (per state requirements); National Certification (PTCB) preferred.
• 2+ years of related experience (advanced degree may substitute for experience).
• Advanced computer skills; pharmacy operations system experience preferred.
• Ability to work independently and deliver to deadlines.
• Strong problem-solving skills with minimal direction.
• Great attention to detail and accuracy.
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously while adhering to strict deadlines.
• Quality-minded; motivated to seek out errors and inquire when something appears inaccurate.

Attributes

• Work Ethic/Integrity – intrinsic drive to excel coupled with values aligned with company philosophy.
• Strategy and Planning – ability to think ahead, plan, and manage time efficiently.
• Problem Solving – ability to analyze causes and solve problems at both strategic and functional levels.
• Team Oriented – ability to work effectively and collaboratively with all team members.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM.
• Rotating Saturdays, 10:00 AM - 4:00 PM.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

Benefits

Guardian provides a comprehensive Total Rewards package for full-time employees working 30+ hours per week:

• Competitive pay.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Company-paid Basic Life and Accidental Death & Dismemberment (AD&D) insurance.
• Company-paid Long-Term Disability and optional Short-Term Disability.
• Voluntary Employee and Dependent Life, Accident, and Critical Illness insurance.
• Dependent Care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Guardian Angels (employee assistance fund).
• Paid holidays and sick days.
• Generous vacation benefits based on years of service.

Work Environment

This role operates in a fast-paced, diverse, and inclusive environment that encourages innovative thinking, intellectual curiosity, and diverse viewpoints. Guardian is dedicated to fostering and advancing a diverse and inclusive workforce.