Pharmacy Technician

Job Summary

Pharmacy Technicians must be efficient, motivated, and focused on customer satisfaction with our Veteran population. They are expected to maintain a high degree of accurate productivity and performance while delivering high-quality, compassionate, and consistent care to individuals.

Duties

• Knowledge of pharmacy technician principles, practices, concepts, and theories.
• Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent.
• Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans, and external customers.
• Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the computer accurately, thoroughly, and in a timely manner.
• Answers telephone calls from patients, physicians, and other healthcare professionals.
• Documents interactions with patients and staff appropriately, including documentation in the Computerized Patient Record System (CPRS) when required.
• Escalates inquiries of a professional scope to a pharmacist.
• Verifies patient identity prior to communicating patient health information with the patient.
• Manages patient prescription inquiries during inbound calls while meeting the required National specific metrics and quality monitoring.
• Communicate and interact professionally and courteously with internal and external customers.
• Operate the telephone including transferring calls and placing calls on hold.
• Handle calls efficiently and appropriately.
• Follow applicable regulations and instructions regarding access to computerized files.
• Maintain National Pharmacy Technician Certification.
• Completes additional duties as assigned.

Qualifications

• Graduate of an Academic Technician Training Educational Program.
• Pass a national certification exam and hold an active national certification by the following: Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT) OR National Healthcare Association (NHA), Certified Pharmacy Technician (ExCPT).
• A minimum of one (1) year of customer service-related experience.
• Must be able to understand how to perform basic mathematical calculations.
• Advanced typing and PC computer skills.
• A high school diploma or General Educational Development (GED) certificate.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program. Loyal Source uses AI-powered voice screening as part of our application process.

About Notional Opportunities

Notional opportunities are roles in the planning stages and contingent on contract awards. By applying to notional positions, you can express early interest, enhancing your employment prospects and positioning yourself at the forefront of potential job opportunities. This proactive approach gives you an edge and boosts your visibility to employers, making it a strategic choice for those eager to explore future roles and expand their professional network.