Pharmacy Technician

Responsibilities

• Aid with pharmacy referrals concerning medication access, affordability, education, adherence, optimization, and safety under pharmacist supervision.
• Handle and respond to member inquiries about medications promptly.
• Conduct medication reviews by collecting, reviewing, and documenting relevant information for clinical assessment.
• Collaborate with nurses, pharmacists, care coordinators, providers, and other interdisciplinary care team members to develop and implement member care plans and manage transitions of care.
• Enter and maintain accurate data in designated systems and ensure timely, complete, and compliant documentation.
• Create and update medication access and pharmacy resource materials for both internal teams and members.
• Maintain and monitor assigned tasks and referrals to ensure timely follow-up and resolution.
• Comply with policies, procedures, and state/federal regulations to ensure confidentiality of Protected Health Information (PHI).
• Engage in compliance and other training programs as part of employment requirements.
• Incorporate in quality improvement activities and process enhancement initiatives as assigned.

Requirements

• High school diploma or equivalent.
• Pharmacy technician registration/license required, pharmacy technician certification preferred.
• At least 1 year of pharmacy technician experience, preferably in managed care, community/retail pharmacy, specialty pharmacy, or healthcare coordination settings.
• Bilingual proficiency is preferred but not required.
• Familiarity with medical insurance terminology and processes.
• Understanding of general pharmacy terminology, medication names, dosage forms, and SIG codes.
• Reliable high-speed internet access.

Skills

• Proficiency in Microsoft Office: Outlook, Word, Excel, Teams.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, solve problems, work independently, and escalate issues appropriately.
• Collaborative approach with empathy and professionalism when interacting with members and providers.
• Comfortable communicating with members regarding medication lists.

Working Conditions

• Sitting for extended periods.
• Stationary or while driving.
• Repetitive motion for typing and/or texting.
• Good manual dexterity for handling packages, paperwork, operation of motor vehicles and/or electronic devices.
• Sense acuity for seeing/read computer monitors or other electronic devices.
• Visual acuity for driving, including peripheral vision and depth perception.
• Possible exposure to travel, traffic, and/or other outdoor hazards.
• Exposure to various weather conditions, including extreme heat, cold, rain, and snow.