Pharmacy Technician

About the role

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

Responsibilities

• Follow all company SOPs at each workstation to help Pharmacists manage and improve patient health
• Execute pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off stations for safe and accurate prescription fulfillment
• Create heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
• Offer immunizations and other services at the register and over the phone
• Demonstrate compassionate care by solving or escalating patient problems
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries and completing cycle counts, returns-to-stocks, and waiting bin inventories
• Embrace a growth mindset, remain receptive to feedback, and actively seek opportunities to expand clinical and technical knowledge
• Remain flexible for scheduling and business needs, including voluntarily traveling to stores in the market to work shifts as needed
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
• Comply with CVS policies and procedures to ensure patient safety, controlled substance compliance, and patient privacy and security
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and staffing offsite clinics) where allowable by law and supported by required training and certification

Immunization Support (where permissible)

• Complete additional licensure and training to obtain Technician Immunizer status
• Prepare and administer vaccines under compliance with state Board of Pharmacy regulations
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty
• Monitor for and respond to adverse reactions; report adverse reaction events per public health requirements
• Review and collect patient information; track and document for each applicable patient
• Monitor and manage vaccine supplies

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, including age, education, and licensure/certification
• If the state board of pharmacy does not mandate a minimum age, must be at least 16 years of age
• If the state board of pharmacy does not mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• State-level licensure and national certification requirements vary by state

Essential Functions

• Regular and predictable attendance, including weekends
• Ability to complete required training within designated timeframe
• Attention and Focus: Ability to concentrate on a task over a period of time; pivot quickly from one task to another to meet patient and business needs; confirm prescription information and label accuracy
• Customer Service and Team Orientation: Actively look for ways to help people in a friendly manner; notice and understand patients’ reactions and respond appropriately
• Communication Skills: Use and understand verbal and written communication; utilize active listening by giving full attention, asking questions, and not interrupting at inappropriate times
• Mathematical Reasoning: Use math to solve problems such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options
• Physical Demands: Be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead; move fingers repetitively; extend hand(s) and arm(s) in multiple directions; control precision; stoop to a considerable degree; close visual acuity for transcribing, viewing a computer terminal, reading, and visual inspection involving small parts
• Occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects
• Express or exchange ideas by spoken word where detailed or important spoken instructions must be conveyed accurately
• Ability to receive detailed information through oral communication

Preferred Qualifications

• 1–3 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in the home store and across the market in other locations to meet business needs

Pay

The Typical Pay Range for this role is $17.00 – $17.00. The actual base salary offer will depend on experience, education, geography and other relevant factors.

Schedule

Part time; anticipated weekly hours: 29