Pharmacy Technician

Overview

The Pharmacy Technician will support the clinical pharmacist team by assisting with medication adherence initiatives, outreach to members, physicians, and external pharmacies, and ensuring the accurate processing of medication-related tasks. This role is integral to improving medication adherence, enhancing patient safety, and supporting the clinical pharmacist in delivering high-quality pharmacy care to our members.

Duties & Responsibilities

• Meditation Adherence Support
  • Conduct outreach calls to members to monitor medication adherence, remind patients about refills, and address any barriers to taking medications as prescribed.
  • Provide education and support to members on the importance of medication adherence and proper medication usage.
  • Affirm tracking adherence data, identifying gaps in care, and reporting outcomes to the Lead Clinical Pharmacist.
  • Follow up with members to ensure compliance with prescribed medication regimens, offering reminders and addressing concerns as needed.
• Collaboration with Physicians and External Pharmacists
  • Reach out to physicians and external pharmacists to obtain and confirm medication histories, clarifications, and updates as part of medication reconciliation efforts.
  • Facilitate communication between members, physicians, and pharmacies to resolve medication-related issues, such as drug interactions, formulary changes, or medication discrepancies.
  • Afford the clinical pharmacist with any medication therapy management (MTM) tasks, including ensuring accurate medication histories and ensuring that all medication-related information is up to date.
• Medication Review & Documentation
  • Afford assistance in reviewing medication records and identifying potential discrepancies or issues that require follow-up.
  • Document all member interactions, medication updates, and any interventions in the electronic health record (EHR) or other pharmacy management systems.
  • Afford assistance in preparing reports on medication adherence trends, member outcomes, and operational performance as requested by the Lead Clinical Pharmacist.
• Clinical Pharmacy Support
  • Provide logistical and administrative support to the clinical pharmacist team by organizing medication lists, coordinating medication-related tasks, and helping with follow-up care plans.
  • Afford assistance in coordinating referrals to specialty services or community resources for members requiring additional clinical support.
  • Afford collaboration with the clinical pharmacist to monitor and track the impact of interventions related to medication adherence and therapy management.
• Quality & Compliance
  • Afford ensure compliance with regulatory requirements and company policies related to medication management and patient privacy (HIPAA).
  • Participate in ongoing training and development related to medication management practices, clinical pharmacy services, and adherence programs.
• Customer Service & Member Engagement
  • Provide excellent customer service to members by addressing questions, resolving concerns, and providing information on their medications.
  • Afford the role of a liaison between the pharmacy team and members to ensure that patients receive timely, accurate, and effective pharmacy services.

Qualifications

• Education: High school diploma or equivalent required. Certification as a Pharmacy Technician (CPhT) required. Pharmacy Technician experience in a managed care, clinical, or healthcare setting preferred.
• Experience: Minimum of 1-2 years of experience as a pharmacy technician, preferably in a clinical or managed care environment. Experience with medication adherence programs or medication therapy management (MTM) is a plus. Familiarity with electronic health record (EHR) systems and pharmacy management software is preferred. Experience with outreach calls and working with external healthcare providers (e.g., physicians, pharmacists) is desirable.
• Skills & Competencies: Strong communication skills, both verbal and written, to interact with members, healthcare providers, and team members. Ability to work independently and as part of a team in a fast-paced environment. Detail-oriented with excellent organizational and multitasking abilities. Strong problem-solving skills and ability to handle medication-related inquiries effectively. Knowledge of medication therapy, adherence strategies, and clinical pharmacy practices. Compassionate and patient-centered approach to working with members.

Preferred Qualifications

• Familiarity with managed care pharmacy operations, formulary management, and medication adherence strategies.

Equal Opportunity & Reasonable Accommodation Statement

Grace at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. If you require reasonable accommodation during the application or employment process, please inform the recruiter during the hiring process.