Pharmacy Technician 2

About the role

Our client is seeking a customer-focused Pharmacy Technician to support prescription fulfillment operations while serving as a key point of contact for physician offices and healthcare providers. This position combines pharmacy operations, outbound calling, customer service, and data entry in a fast-paced environment dedicated to delivering accurate and timely medication services. This role is ideal for an experienced Pharmacy Technician who enjoys working with both healthcare professionals and pharmacy operations while maintaining a high level of accuracy and compliance.

Responsibilities

• Make outbound calls to physician offices, clinics, and healthcare providers (approximately 80-90 calls per day)
• Handle inbound calls regarding prescription orders and medication inquiries
• Provide exceptional customer service while maintaining professionalism and accuracy
• Collaborate with internal departments to ensure prescriptions are processed and dispensed in a timely manner
• Accurately document interactions and update patient or prescription information
• Work under the direct supervision of a Pharmacist
• Accurately prepare prescription orders in a timely manner
• Locate and select the correct medication and strength for order fulfillment
• Count, label, package, and prepare prescription medications for Pharmacist verification
• Maintain prescription logs and required documentation
• Assist with purchasing, receiving, and coordinating medication inventory
• Maintain and update inventory reports
• Remove expired or discontinued medications from inventory and complete required documentation
• Calibrate pharmacy equipment and maintain calibration records
• Assist with pharmacy temperature logs, cleaning logs, and related documentation
• Ensure compliance with safety, quality assurance, accreditation, state, federal, and regulatory requirements
• Follow all company policies and procedures

Requirements

• Active Pharmacy Technician Certification
• High School Diploma or GED equivalent
• Minimum of 2 years of Pharmacy Technician experience
• Strong customer service and communication skills
• Comfortable making a high volume of outbound calls
• Accurate data entry and computer skills
• Strong attention to detail and organizational abilities

Skills

• Knowledge of medications commonly used to treat chronic and debilitating illnesses
• Experience in specialty pharmacy, mail-order pharmacy, or high-volume pharmacy environments
• Experience working with prescription fulfillment and inventory management processes
• Thrives in a fast-paced, high-call-volume environment
• Strong customer service mindset
• Excellent attention to detail and documentation skills
• Ability to multitask between phone calls, prescription processing, and data entry
• Commitment to quality, compliance, and patient care

Pay

The pay range for this position is $18.00 - $20.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Monday-Friday, 9:30 AM-6:00 PM (Overtime: Not Required)