Pharmacy Tech- Liaison

Location: John C Lincoln Medical Office Building, 9250 N 3rd St, Phoenix

Hours: Full-Time Days, Monday-Friday

Sign-on Bonus Available!

About the role

The pharmacy liaison acts as a single point-of-contact for patients, families, caregivers, and providers and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to medication therapy and quality therapy management from pharmacy enrollment through all phases of the plan.

The pharmacy liaison will assist patients in navigating through issues associated with prior authorizations, benefits investigation, and the high financial costs of specialty medications, aiding patients in achieving optimal adherence to care plan.

Responsibilities

• Initialize and lead ongoing work in patients’ medication therapy and ensure that the patient/pharmacy engagement is appropriate and consistent with their preferences.
• Ensure that every patient who can benefit from HonorHealth Specialty Pharmacy’s services is identified and contact is made efficiently and effectively.
• Effectively explain services and support that the pharmacy offers without impeding patient’s choice of pharmacy, and achieve patient participation.
• Perform all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need.
• Provide support in the fulfillment center.
• Provide direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve their intended outcome.
• Conduct outbound phone calls for patient support, adherence checks and refill reminders.
• Accept inbound calls from patients.
• Design and continuously improve pharmacy workflows to better deliver the specialty pharmacy experience to patients, caregivers, and providers.
• Operate in accordance with HonorHealth policies, all federal and state regulations as well as maintain compliance and adhere to standards set forth by the accrediting bodies.
• Educate HonorHealth's leadership and clinic staff on the pharmacy's role to gain their support and establish collaboration.

Requirements

• High School Diploma or GED (Required)
• More than 10 months Pharmacy technician experience in a specialty pharmacy (Required)
• 1 year Formalized pharmacy technician training (Preferred)
• 2 years Experience in a specialty pharmacy or with specialty drugs (Preferred)
• Experience working with prior authorization and pulmonary medications (Preferred)

Qualifications

• Certified Pharmacy Technician (CPhT) - Certification issued by the Arizona Board of Pharmacy (Required)
• Pharmacy Technician Certification Board Medication History (PTCB) - Certificate Issued by the Pharmacy Technician Board (PTCB) (Preferred)