PHARMACY/SR LEAD CERTIFIED TECHNICIAN

About the role

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers and employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, and offering the right products, services, and care at the right time with fair and accurate pricing.

Provide direct patient intervention by delivering health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Assist pharmacist in all responsibilities except those requiring a pharmacist’s professional judgement.
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
• Train and mentor new hire technicians, including day-to-day training and support for pharmacy associates.
• Encourage, monitor, and assist new technicians through the technician training program.
• Ensure execution of department standards by leading by example and delegating as necessary.
• Serve as the primary representative for store-wide meetings and huddles.
• Create and manage scheduling and station rotation for hourly staff based on labor forecasts.
• Complete the PIC Assistant process walk.
• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support the pharmacist.
• Oversee inventory management, including reconciling orders, returns process, and physical inventory preparation.
• Act as the pharmacy safety subject matter expert, recognizing areas of opportunity and coaching to correctness as appropriate.
• Comply with and reinforce all sanitation and safety regulations, guidelines, procedures, and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud.
• Administer immunizations where applicable by state law.
• Support company health and wellness initiatives.
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations.

Requirements

• Minimum 1 year of Pharmacy Certified Technician experience within the Kroger enterprise.
• Must be at least 18 years of age.
• Must be professional, dependable, possess a positive attitude, good judgment, and be able to gain the support of others to lead a high-performing pharmacy team.
• Self-motivated, able to organize, prioritize, plan, and meet deadlines.
• Proven attention to detail and stellar customer service skills.
• Excellent communication skills with leaders and peers.
• Completion of national and/or state registration, certification, or license depending on state requirements.
• Ability to handle highly confidential information.
• Must be willing and able to adequately perform all essential job functions and tasks of a pharmacy senior certified technician.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

• Desired: 1 year or more of previous experience in a management or supervisory role.
• Maintain a current national and/or state registration, certification, or license depending on state requirements.