Pharmacy Site Director

Organization Summary

Community Care Cooperative (C3) is a 501(c)(3) not‑for‑profit, Accountable Care Organization (ACO) governed by FQHCs. Our mission is to leverage the collective strengths of Federally Qualified Health Centers (FQHC) to improve the health and wellness of the people we serve. Founded in 2016, we have grown to 9 health centers and now serve hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.

Job Summary

As an integral member of the health center management team, the Site Director of Pharmacy, Health Center Pharmacy, serves as the Pharmacist in Charge (PIC). This role provides direct day‑to‑day oversight of the health center pharmacy, manages financial operations, and contributes to the Community Pharmacy Cooperative (CPC) Pharmacy Management Team by helping develop pharmacy goals and objectives. The Site Director reports to the Director of Pharmacy Operations, CPC, and maintains a matrix relationship with health center site leadership.

Responsibilities

• Manage day‑to‑day pharmacy, clinical, and business operations of the Health Center Pharmacy.
• Oversee PBM and third‑party agreements, monitoring adherence criteria.
• Supervise and coach pharmacists and pharmacy technicians to maintain a competent staff and manage daily workflow.
• Oversee purchasing of outpatient pharmacy inventories to control costs while meeting dispensing needs.
• Manage the health center’s 340B program, coordinating with CPC, C3, and health center leadership.
• Develop policies and procedures and ensure compliance with regulatory bodies for retail pharmacy services.
• Work with finance personnel to develop and oversee monthly accounting reports for the health center pharmacy.
• Present health center pharmacy service line reports to the Director and CPC pharmacy meetings as applicable.
• Collaborate with health center leadership to meet pharmacy needs of the center and patients in a patient‑centric approach.
• Maintain strict adherence to confidentiality policies.
• Incorporate C3/CPC mission statement and goals into daily activities.
• Comply with all department and health center policies and behavioral expectations.
• Maintain courteous and effective interactions with colleagues and patients.
• Demonstrate understanding of the job description, performance expectations, and competency assessment.
• Commit to meeting and exceeding customer needs and adhere to customer service standards.
• Participate in departmental and interdepartmental quality improvement activities.
• Complete mandatory education requirements.
• Perform all other duties as needed or directed to meet departmental needs.

Required Skills

• Minimum of 5 years of retail/outpatient pharmacy experience as a supervisor or manager.
• Strong interpersonal skills for effective collaboration with health center staff, including making recommendations, resolving problems, supervising, training, and motivating staff.

Desired Skills

• Experience working with a Medicaid population (strongly preferred).
• Experience working with Federally Qualified Health Centers (strongly preferred).
• Success in multidisciplinary team environments, communicating and collaborating with providers, social workers, community health workers, and other health care teams.
• Clinical, business, and analytical skills.
• Direct experience with Medicaid and Medicare programs, PBMs, and third‑party insurance groups.
• Knowledge and experience with 340B program oversight.
• Familiarity with regulatory bodies such as the Washington State Board of Pharmacy, Department of Public Health, and DEA.
• Strong computer proficiency with Microsoft Office tools (Excel, Word, PowerPoint, etc.).
• Bi‑lingual ability (preferred).
• Experience addressing health care inequity and social justice with at‑risk populations (preferred).
• Flexibility and adaptability to change.
• Ability to work independently with high‑level problem‑solving and decision‑making skills.
• Excellent interpersonal communication skills.
• Ability to convey complex verbal information to providers, staff, patients, and families.
• Enthusiasm, passion for helping patients, genuine spirit, kindness, empathy, and a “go with the flow” mentality.

Qualifications

• Current, active Washington State pharmacist license.
• Bachelor’s degree in pharmacy (RPh) or PharmD from an accredited pharmacy college or university.