Pharmacy Services Specialist

We need to output HTML fragment with sections: About the role? The posting includes a paragraph about mission, position summary, responsibilities, qualifications, benefits, schedule, pay. We need headings:

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include: About the role (maybe mission statement?), Responsibilities, Qualifications (maybe split into Required and Preferred?), Benefits, Pay, Schedule. The posting includes: mission statement (first paragraph). Position Summary (role interacts directly with patients...). Then responsibilities: influencing generic utilization, therapy changes, answer questions, solve problems, provide education, maintain reputation, independent performance, communicating benefits of generics, working with Specialty Projects Team, adherence outreach, handling calls, gaining patient info, working knowledge of insurance, health care, reimbursement, processing referrals, customer education, assessment, escalation, hi-energy culture, first-call resolution, training program, Work from Home flexibility, HIPAA compliance, schedule Monday-Friday weekends off, schedule options flexible, days off/hours may vary but set schedule, benefits package medical dental vision, supplemental benefits, discount programs, PTO package 10 paid holidays, application process 2 steps (but we should remove application instructions). Required Qualifications: 1+ year customer service phone, multitasking, reside in PA. Preferred Qualifications: 6+ months high-volume call center, experience with Windows/Microsoft. Education: High School Diploma or equivalent. Anticipated Weekly Hours 40. Time Type Full time. Pay Range: $17.00 - $28.46 hourly. Bonus etc. Benefits: comprehensive benefits package medical dental vision, PTO, retirement savings, wellness programs, etc. Also mention Work from Home flexibility. We need to avoid duplication. Also need to remove application instructions: "Our application process is 2 simple steps. Apply Online Take our Virtual Job Tryout to fast track the recruitment process and start your career with CVS!" Also "We anticipate the application window for this opening will close on: 09/25/2026" and "Qualified applicants with arrest or conviction records will be considered..." That's EEO/legal boilerplate; remove. Also remove duplicated lines: maybe "We offer Work from Home flexibility if you meet standards." and later "We offer a comprehensive benefits package..." etc. We need to output only HTML fragment, no /, no markdown fences. We need to decide sections: Perhaps "About the role" (mission and position summary), "Responsibilities" (list of duties), "Qualifications" (maybe combine required and preferred?), "Benefits", "Pay", "Schedule". Ensure each section has substantive content. We must not create sections with filler. All sections we create must have content. Let's extract content: About the role: mission statement: "We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time." Position Summary: "The role interacts directly with patients to influence generic utilization, therapy changes, answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance while working across a greater team. The primary role of this position focuses on communicating the benefits of generics or other appropriate therapy to patients with a goal of providing overall savings to patients and clients. This role will work closely with Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications while working closely with the patient. Additionally, PSR is responsible for numerous adherence outreach efforts to ensure our patients are staying on their medications and remaining adherent and compliant to their therapies. PSRs will effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. Our pharmacy has a hi-energy culture and we're passionate about providing excellent customer service with empathy, while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. We have a comprehensive training program to ensure your success on the team." We could combine mission and position summary into About the role. Responsibilities: list of duties: influencing generic utilization, therapy changes, answer questions, solve problems, provide education, maintain reputation, independent self-directed performance, communicating benefits of generics, working with Specialty Projects Team for generic conversions, adherence outreach, handling calls, gaining patient info, working knowledge of insurance, health care, reimbursement, processing referrals, customer education, assessment, problem identification, escalation to pharmacist, hi-energy culture, excellent customer service empathy, first-call resolution, training program. We could make a

  list. Qualifications: Required: 1+ year(s) of customer service experience handling and resolving customer needs over the phone, Experience multi-tasking with handling customers, retrieving information and communicating information, Must reside in the state of Pennsylvania. Preferred: 6+ months experience in high-volume call center / customer service environment, Experience working in Windows, Microsoft, or other similar applications. Education: High School Diploma or equivalent. We could have a
  for Required Qualifications and another for Preferred Qualifications, but we need headings? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid subheadings? It says use

  for section headings. Likely we should use

  for each major section. Within Qualifications we could have

  describing required and preferred, maybe using

  for each. Benefits: comprehensive benefits package includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs. We offer a complete PTO package for full time colleagues including 10 paid company holidays. Also mention retirement savings options, wellness programs, etc. Also Work from Home flexibility if you meet standards (maintaining own internet with approved speed requirements and a secure workspace free from distractions). Also mention HIPAA and governmental compliance required. Pay: Pay Range $17.00 - $28.46 hourly, plus bonus/commission. Schedule: The team works Monday-Friday, weekends off. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Days off and hours may vary, though you will have a set schedule. Anticipated Weekly Hours 40. Time Type Full time. We need to avoid duplication: mention Work from Home flexibility appears both in benefits and schedule? It's under benefits? Actually it's under "We offer Work from Home flexibility if you meet standards." That's more about work arrangement, could be under Benefits or Schedule. We'll include under Benefits maybe as a bullet. We must not include application instructions or EEO boilerplate. Now produce HTML:

  About the role

  We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

  The role interacts directly with patients to influence generic utilization, therapy changes, answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance while working across a greater team. The primary role of this position focuses on communicating the benefits of generics or other appropriate therapy to patients with a goal of providing overall savings to patients and clients. This role will work closely with Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications while working closely with the patient. Additionally, PSR is responsible for numerous adherence outreach efforts to ensure our patients are staying on their medications and remaining adherent and compliant to their therapies. PSRs will effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. Our pharmacy has a hi-energy culture and we're passionate about providing excellent customer service with empathy, while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. We have a comprehensive training program to ensure your success on the team.

  But we need to avoid duplication: The mission and position summary could be combined. However we have repeated some content. Might be okay. Now Responsibilities:

  Responsibilities

  • Influence generic utilization and therapy changes
  • Answer patient questions and solve problems
  • Provide education on medications and therapy
  • Maintain company reputation for high-quality service
  • Work independently and self‑directed while collaborating with the broader team
  • Communicate the benefits of generics or appropriate therapies to drive patient savings
  • Partner with the Specialty Projects Team on generic conversions and therapy changes for targeted medications
  • Conduct adherence outreach to keep patients on their medications
  • Handle incoming and outgoing phone calls with patients, clients, and other customers
  • Proactively gather patient and order information during calls
  • Apply working knowledge of insurance, health care, and reimbursement requirements for dispensing and processing new referrals
  • Provide customer education, perform routine assessments, identify problems, and escalate to a pharmacist as needed
  • Deliver empathetic, high‑energy customer service with a focus on first‑call resolution
  • Participate in comprehensive training program to ensure success
  Qualifications:

  Qualifications

  Required:

  • 1+ year of customer service experience handling and resolving customer needs over the phone
  • Ability to multi‑task while handling customers, retrieving information, and communicating information
  • Must reside in the state of Pennsylvania

  Preferred:

  • 6+ months experience in a high‑volume call center or customer service environment
  • Experience working with Windows, Microsoft, or similar applications

  Education: High School Diploma or equivalent

  Benefits:

  Benefits

  • Medical, dental, and vision insurance
  • Wide range of supplemental benefits and discount programs
  • Complete paid time off (P