Pharmacy Services Manager
About the role
Why FMH Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn’t. Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most. Free Market Health exists to make that process work better. Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.
Your impact We are seeking a Pharmacy Services Manager to lead the daily work of our Pharmacy Services team and help ensure patients receive timely, effective support. This role reports directly to the Director, Pharmacy Services and will lead a small team. In this role, you will advise on workload priorities, strengthen team performance, and improve the operational processes supporting prescription acquisition and claims remediation. You will also serve as a key connection between Free Market Health, pharmacy partners, and internal teams, helping resolve barriers, improve data sharing, and drive better patient and business outcomes.
Responsibilities
- Lead the Pharmacy Services team’s daily workload and priorities, ensuring responsibilities are completed efficiently and service expectations are met.
- Coach, train, and support team members across Pharmacy Services processes and responsibilities.
- Establish clear expectations and provide ongoing guidance and feedback that promote development, accountability, and strong performance.
- Build productive relationships with pharmacy partners through consistent communication, follow-up, and issue resolution.
- Coordinate with the Pharm