Pharmacy Resident - University of Pittsburgh

Job Responsibilities

• Responsible for managing patient interactions in the pharmacy, including patient counseling and resolving patient issues promptly to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity).
• Maintains responsibility for the operations of the pharmacy department in the absence of the Pharmacy Manager and Store Manager, as delegated by the Pharmacy Manager.
• Improves prescription numbers, store sales, profit, and image through the accurate filling of prescriptions, providing valued added pharmacy service, and providing courteous, professional, and efficient service to patients.
• Adheres to federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports. Reviews and complies with the Walgreen Co. pharmacy code of conduct.
• Affixes to guidelines concerning the receipt, storage, shipment, and dispensing of controlled drugs; reviews and complies with the controlled substance policy statement. Adheres to the guidelines of the Walgreen Company's pharmacy laws and ethics statement.
• Designs, executes, and presents an investigational project issue related to community pharmacy practice.
• Assists with adherence to guidelines concerning the receipt, storage, shipment, and dispensing of controlled drugs; reviews and complies with the controlled substance policy statement. Adheres to the guidelines of the Walgreen Company's pharmacy laws and ethics statement.
• Assists in preparing and managing department workflow and daily tasks.
• Assists in or makes recommendations concerning the supervision of all pharmacy department employees to ensure performance of required functions and adherence to Company policies and procedures.
• Affixes to guidelines concerning the receipt, storage, shipment, and dispensing of controlled drugs; reviews and complies with the controlled substance policy statement. Adheres to the guidelines of the Walgreen Company's pharmacy laws and ethics statement.
• Maintains current knowledge of information technology associated with pharmacy systems, including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point-of-sale registers to provide support to patients as well as pharmacy staff. Seeks new and better ways to further promote productivity.
• Assists with staff development activities and training for Walgreens' pharmacists.
• Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
• Completes required residency program documentation (i.e., evaluations, needs assessments, etc.) to facilitate training in learning experiences.
• Solicits constructive feedback and leverages pharmacy manager and store manager as mentor and coach for professional development.
• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Qualifications

• Are you a graduate or will you be a graduate of an ACPE accredited college or school of pharmacy by July 1, 2026.
• Will you be able to obtain pharmacist licensure within the state of the residency program by the program’s established licensure requirement deadline.
• Are you willing to adhere to the rules of the ASHP Resident Matching Program.
• Are you a certified Immunizer or are you willing to become an immunizer within 90 days of hire.