Pharmacy Representative II, Remote

Position Summary

As a Rep II, Operations, you will support Medicare members, prescribers, and providers by processing coverage-related requests across both phone and fax (offline) channels. This role integrates responsibilities previously segmented by channel (phone vs. fax) and line of business (Medicare Part D and applicable Medicare Part B processes), reflecting the organization’s modularized training model in which colleagues progressively learn, practice, and apply end-to-end skills before fully transitioning to production work. In this role, you will be responsible for accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards. You will demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment. Work will be performed through a combination of inbound and outbound phone interactions and fax-based casework.

About the role

This role integrates responsibilities previously segmented by channel (phone vs. fax) and line of business (Medicare Part D and applicable Medicare Part B processes).

Responsibilities

• Accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards.
• Demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment.
• Perform work through a combination of inbound and outbound phone interactions and fax-based casework.

Requirements

• Strong attention to detail.
• Professional verbal and written communication skills.
• The ability to problem-solve in a highly regulated, fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field preferred.
• Strong computer skills, including proficiency with Microsoft Office.
• Ability to work independently and manage multiple tasks simultaneously.

Skills

• Excellent communication skills.
• Attention to detail.
• Problem-solving abilities.
• Customer service experience.

Benefits

NTT DATA offers competitive benefits packages, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Work will be performed remotely.