Pharmacy Patient Liaison, Specialty Pharmacy (40 hrs, Days, Hybrid)

Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care. Essential to the growth and sustainability of the specialty pharmacy business, this hybrid role combines patient service delivery and business performance to support the health system’s operating margin.

Responsibilities

• Navigate Electronic Medical Records (EMR) and manage documentation, prior authorizations, and financial assistance processes accurately and efficiently.
• Communicate effectively across clinical and administrative teams and with patients to support hospital initiatives, medication access, and patient care.
• Resolve complex patient care issues and escalate appropriately to ensure safety and quality.
• Train, mentor, and support new staff to uphold operational standards and maintain high-quality service delivery.
• Document and triage patient interactions and pharmacy-related concerns to ensure safe, coordinated care and medication adherence.
• Make outbound adherence refill calls to patients.
• Answer inbound calls in a timely and friendly manner, evaluate problems and complaints, and provide proper solutions.
• Process prescription orders accurately and follow all proper billing procedures including Medicare part B.

Requirements

• High School Diploma or G.E.D. required; AA or BA preferred.
• Licensure to practice pharmacy; current registration as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in the worked-in state.
• Current active National Certification verified by PTCB or ExCPT.
• Must pass a drug screen as part of the employment screening process to comply with URAC requirements.

Skills

• Proficient in oral and written English communication, including clear and effective communication by phone.
• Ability to communicate information clearly and effectively to patients, providers, and staff to facilitate understanding and coordination of care.
• Ability to manage multiple tasks, set priorities, and maintain accuracy in a high-volume environment.
• Ability to work effectively with individuals from diverse social, racial, and ethnic backgrounds.
• Must practice discretion and confidentiality as position deals with highly sensitive and private data.
• Ability to understand, explain, and actively promote the hospital's objectives through direct coordination and commitment to the program's goals.
• Ability to adjust work assignments and support team coverage based on departmental needs.
• Proficient in Microsoft Office (Excel, Word, Outlook) and able to use electronic medical record and pharmacy systems to manage patient information and workflows.

Pay

Compensation range: $26.92 - $37.74 per hour. This range is based on minimum job qualifications and considers factors such as education, experience, skills, certifications, internal equity, and market competitiveness. Geographic location may modify the range.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Discretionary annual bonuses and merit increases.
• Flexible Spending Accounts and 403(b) savings matches.
• Paid time off.
• Career advancement opportunities.
• Resources to support employee and family well-being.

Schedule

Full Time, Hybrid.