Pharmacy Patient Associate (2026-7246)

About the client

The organization operates within the healthcare support sector, focusing on patient assistance programs designed to help individuals access coverage for prescribed medications. It addresses challenges related to medication accessibility and insurance coverage by facilitating patient enrollment and communication with healthcare providers.

About the opportunity

The Pharmacy Patient Advocate plays a critical role in supporting patients through the enrollment process for patient assistance programs. This position ensures patients receive timely access to medication coverage by managing communications and administrative processes that facilitate program participation.

Responsibilities

• Review and process patient enrollment forms for the Patient Assistance Program (PAP)
• Assist patients by verifying pre-screening and qualification tasks for PAP enrollment
• Inform patients and healthcare providers about application approvals, denials, and next steps
• Schedule medication treatments to be sent to patients or providers
• Manage inbound and outbound phone support for the PAP
• Communicate daily with patients and authorized representatives about eligibility and status
• Request supplementary information from patients or representatives as needed
• Prioritize workload to meet processing timelines
• Explain PAP details to patients, representatives, providers, and office staff
• Respond to inquiries from patients, providers, advocates, and caregivers
• Report adverse events and product complaints per standard procedures
• Perform daily operations specific to assigned programs
• Maintain patient confidentiality at all times

Requirements

• High school diploma or equivalent
• Two years of customer service or customer-focused work experience
• One year of call center experience
• Knowledge of insurance and benefits investigations, including U.S. private and government payers
• Proven ability to deliver consistent high-quality service

Preferred qualifications

• Associate degree or technical training in a related field
• Two years’ experience in pharmacy, managed care, Medicaid/Medicare, pharmaceutical or biotech manufacturing, insurance, or related fields
• Experience with HIPAA and patient services
• Bilingual in English and Spanish

Skills

• Empathy and compassion
• Strong verbal and written communication
• Organization and attention to detail
• Ability to manage multiple priorities
• Flexibility and adaptability
• Independent and team work capability
• Basic math and logical problem-solving
• Effective stakeholder communication
• Comfort interacting with diverse populations
• Proficiency in Microsoft Word, Excel, and Outlook
• Tact and diplomacy handling difficult situations
• Sensitivity and passion for patient interaction

Physical requirements

• Work performed 100% indoors
• Extensive manual dexterity for keyboarding, mouse, and phone use

Pay

The expected base pay range for this position is $19 to $24 per hour, varying based on location, skills, experience, and qualifications. Eligible employees may access a comprehensive benefits package including health, dental, and vision insurance; retirement plans; paid time off; paid parental leave; employee assistance programs; and performance bonuses.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan options
• Paid time off
• Paid parental leave
• Employee assistance programs