Pharmacy Operations Manager- Infusion Pharmacy

About the role

The Pharmacy Operations Manager will oversee multiple pharmaceutical services, manage inventory and patient care operations, and develop a branch sales strategy. This position requires a Bachelor’s degree in Nursing, Pharmacy, Health Care Administration, Business, or Marketing, and at least five years of health care experience, including one year in a managerial role.

Responsibilities

• Oversees multiple pharmaceutical services including pharmaceutical care activities for customers within the service area and monitors, ensures patient outcomes are documented and reported proactively.
• Oversees and directs warehouse operations, pharmacy inventory management, prescription compounding, dispensing process, home medical equipment management and supply management and delivery process.
• Hires, coaches, evaluates and disciplines branch staff. Sets performance expectations.
• Works in coordination with Regional Sale Manager to develop a branch sales strategy and sales plan, including direct participation in sales activities.
• Ensures compliance with all applicable company policies and procedures, federal and state laws and regulations, regulatory requirements and accreditation agency standards.
• Develops and implements local Quality Improvement program and monitors and reports results.
• Directs pharmacy operations and ensures compliance with state and federal licensure requirements and regulations.
• Maintains records in conjunction with the HHA programs and performs the duties of a Pharmacist as needed.
• Directs and coordinates intake, admissions, patient records, care planning, pharmacokinetic programming, monitoring, ongoing clinical assessment and discharge planning and oversees patient care conferences.
• Works with warehouse and distribution staff to ensure supply inventories, scheduling of deliveries and pick-ups and customer satisfaction.
• Acts as a central resource for reimbursement information and responds to billing-related questions from customers and branch staff.
• Directs the preparation, compounding and dispensing of all prescriptions and coordinates equipment and product recalls according to written procedures.
• Ensures adherence to standard policy and procedures for drug and supply procurement.
• Participates in branch, department and inter-departmental meetings and, as needed, in sales presentations to provide pharmacy expertise.
• Provides consultation to and answers inquiries from patients, families and physicians regarding medications and their usage and assists physicians and nursing staff in development of therapeutic drug plans for patients.
• Directs the implementation and maintenance of the Pharmacy Quality Improvement Program.
• Develops QI indicators based on identified trends, high volume and high risk or problem-prone areas specific to his/her location.
• Directs, coordinates and supports preparation for pharmacy accreditation and continued compliance.
• Participates in contract negotiation with local first dose pharmacies and/or practice management groups.
• Coordinates Pharmacy in-service programs, ensures ongoing communication among care staff members, interprets nursing component of care plan, communicates technology updates to appropriate staff members and develops local pharmacy objectives.
• Makes recommendations for improvement to General Manager.
• Monitors customer satisfaction trends to identify areas for improvement, resolves client grievances in collaboration with pharmacy, nursing, management and corporate staff and makes recommendations for improvement to General Manager.
• Participates in product evaluation activities by testing new products.

Qualifications

• Bachelor’s Degree in Nursing, Pharmacy, Health Care Administration, Business, or Marketing, or equivalent.
• Minimum of five (5) years health care experience, including one (1) year in a managerial role.
• Broad knowledge of home infusion, pharmacy and nursing regulations and administration.
• Excellent organization and communications skills.
• Licensed and in good standing with the Board of Pharmacy in the state of practice.
• Accuracy in mathematical calculations, including pharmacokinetic dosing.
• Flexible schedule with the ability to work on-call evenings and weekends on an as-scheduled basis.
• Current valid driver’s license and proof of current automobile insurance.