Pharmacy Operations Manager

Responsibilities

• Ensures efficient pharmacy workflow and a positive patient experience.
• Serves as a full-time certified pharmacy technician.
• Operates pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervises pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
• Selects, schedules, and develops pharmacy technician personnel.
• Trains, coaches, and manages performance of pharmacy technicians.
• Makes decisions regarding performance management including discipline and termination.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints and answers non-clinical questions to ensure a positive customer experience.
• Develops strong relationships with customers by anticipating customer needs and proactively offering services.
• Enhances customer experience by focusing on healthcare services.
• Assists pharmacist in delivering patient care including patient registration, prescription data entry, preparation of medications, and completing patient and physician calls.
• Administers vaccines, health screenings, and other health services as directed by a pharmacist.
• Manages core pharmacy workflow and drives excellence in pharmacy operations.
• Coordinates and organizes pharmacy daily schedule of activities.
• Recommends allocation of pharmacy hours and ensures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Prepares and files reports and records required by the company and various government agencies.
• Manages annual inventory preparation.
• Communicates prescription errors to the accountable pharmacist and follows up with insurance companies and medical providers.
• Supports Pharmacy Manager with diversion monitoring and reports any concerns that compromise the security of the pharmacy.
• Manages Community Outreach Portal and coordinates off-site immunization clinics and community events.
• Builds and sustains relationships with retail partnerships.
• Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.
• Holds technicians accountable for attendance and timeliness.
• Maintains and improves performance of pharmacy through team member engagement and action planning.
• Identifies gaps in pharmacy operations knowledge among team members and supports their training.
• Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
• Obtains necessary certifications, education credits, and training as required by the Company.
• Follows performance improvement plans offered by Pharmacy Manager.
• Seeks professional development by monitoring one’s own performance, soliciting for constructive feedback, and leveraging Healthcare Supervisor as mentor and coach.

Operations

• Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
• Completes patient and physician calls under the supervision of a pharmacist (where allowed by law).
• Assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
• Exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
• Ensures tasks are completed on-time and holds others accountable for efficient workflow.
• Prepares and files reports and records required by the company and various government agencies.
• Manages core pharmacy workflow and drives excellence in pharmacy operations.
• Coordinates and organizes pharmacy daily schedule of activities.
• Recommends allocation of pharmacy hours.
• Ensures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Manages annual inventory preparation.
• Communicates prescription errors to the accountable pharmacist and follows up with insurance companies and medical providers.
• Supports Pharmacy Manager with diversion monitoring and reports any concerns that compromise the security of the pharmacy.
• Manages Community Outreach Portal and coordinates off-site immunization clinics and community events.
• Builds and sustains relationships with retail partnerships.
• Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.
• Holds technicians accountable for attendance and timeliness.
• Maintains and improves performance of pharmacy through team member engagement and action planning.
• Identifies gaps in pharmacy operations knowledge among team members and supports their training.
• Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
• Obtains necessary certifications, education credits, and training as required by the Company.
• Follows performance improvement plans offered by Pharmacy Manager.
• Seeks professional development by monitoring one’s own performance, soliciting for constructive feedback, and leveraging Healthcare Supervisor as mentor and coach.

Customer Experience

• Greet customers and offer assistance with products and services.
• Resolve customer complaints and help respond to customers' requests in a timely manner.
• Model and share customer service best practices.
• Anticipate customer needs and proactively offer services to provide the best experience possible when using the pharmacy.
• Increase focus on healthcare services.

Training & Personal Development

• Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits, and training such as LTMP e-modules as required by the Company.
• Follow performance improvement plans offered by Pharmacy Manager.
• Seek professional development by monitoring one’s own performance, soliciting for constructive feedback, and leveraging Healthcare Supervisor as mentor and coach.

Communication

• Communicate with pharmacy team, relaying messages from the support center or other key emails as required.
• Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.