Pharmacy Operations Manager

Responsibilities

• Ensures efficient pharmacy workflow and a positive patient experience.
• Serves as a full-time certified pharmacy technician.
• Operates pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervises pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
• Selects, schedules, and develops pharmacy technician personnel.
• Trains, coaches, and manages performance of pharmacy technicians.
• Makes decisions regarding performance management including discipline and termination.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints and answers non-clinical questions to ensure a positive customer experience.
• Develops strong relationships with customers by anticipating customer needs and proactively offering services.
• Enhances customer experience by focusing on healthcare services.
• Assists pharmacist in delivering patient care including patient registration, prescription data entry, preparation of medications, and completing patient and physician calls.
• Administers vaccines, health screenings, and other health services as allowed by law.
• Manages core pharmacy workflow and drives excellence in pharmacy operations.
• Coordinates and organizes pharmacy daily schedule of activities, recommends allocation of pharmacy hours, and ensures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Prepares and files reports and records required by the company and various government agencies.
• Manages annual inventory preparation.
• Completes non-clinical patient calls.
• Drives new technology/process rollouts, champions change, and engages the team around action planning.
• Manages proper operation and maintenance of pharmacy department equipment.
• Maintains knowledge of Good Faith Dispensing policies and adheres to them.
• Maintains and applies knowledge of Company asset protection techniques.
• Supports Pharmacy Manager with diversion monitoring and reports any concerns that compromise the security of the pharmacy.
• Communicates prescription errors to the accountable pharmacist and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Follows-up with insurance companies and medical providers and conducts or participates in third-party audits.
• Supports Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manages Community Outreach Portal and coordinates off-site immunization clinics and community events.
• Buils and sustains relationships with retail partnerships.
• Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.
• Holds technicians accountable for attendance and timeliness.
• Maintains and improves performance of pharmacy through team member engagement and action planning.
• Hires, onboards, trains, and schedules pharmacy technicians.
• Makes sure technicians complete timely training.
• Identifies gaps in pharmacy operations knowledge among team members and supports their training.
• Maintains and ensures compliance with pharmacy and team member licensures, registrations, and certifications.
• Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
• Monitors and follows established policies and procedures set by the company for scheduling and training.
• Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
• Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

  Qualifications

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Willingness to work flexible schedule, including evening and weekend hours.
  • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).