Pharmacy Operations Manager

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations and administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

Responsibilities

• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Under the supervision of a pharmacist, supervise pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel.
• Lead training, coaching, and performance management of pharmacy technicians; make decisions regarding performance management including discipline and termination.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve customer complaints and respond to requests in a timely manner.
• Answer non-clinical questions to ensure a positive customer experience; model and share customer service best practices.
• Develop strong relationships with customers by anticipating needs and proactively offering services to enhance their experience.
• Assist pharmacist in patient care, including patient registration, prescription data entry, preparation of medications, counting, and verifying (where allowed by law).
• Complete patient and physician calls under the supervision of a pharmacist (where allowed by law).
• Assist with healthcare service offerings including administering vaccines, health screenings, and other health services allowed by law.
• Delegate, direct, and assign non-clinical work in the pharmacy within company policies and legal guidelines; ensure tasks are completed on-time.
• Prepare and file reports required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow and drive excellence in pharmacy operations; coordinate and organize daily pharmacy activities.
• Recommend allocation of pharmacy hours; ensure the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Ensure compliance and execution of business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure; manage annual inventory preparation.
• Complete non-clinical patient calls.
• Drive new technology/process rollout, champion change, and engage the team around action planning.
• Ensure proper operation and maintenance of pharmacy department equipment; collaborate with Pharmacy Manager on recordkeeping and security safeguards.
• Adhere to Walgreen Co. policy regarding Good Faith Dispensing during prescription-dispensing activities.
• Maintain knowledge of Company asset protection techniques; support Pharmacy Manager with diversion monitoring and report security concerns.
• Communicate prescription errors to the accountable pharmacist and adhere to company policies related to pharmacy errors and Continuous Quality Improvement.
• Ensure accurate processing of insurance claims; follow up with insurance companies and medical providers; participate in 3rd party audits.
• Support Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage Community Outreach Portal; coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail partnerships.

People & Performance Management

• Lead performance management of technicians, including discipline and termination decisions.
• Use constructive discipline policy to ensure compliance with state and federal laws.
• Hold technicians accountable for attendance and timeliness.
• Improve pharmacy performance through team member engagement and action planning.
• Accountable for technician hiring, on-boarding, training, and scheduling.
• Monitor and ensure timely completion of training for pharmacy technicians.
• Identify gaps in pharmacy operations knowledge and support team members in training.
• Assist Pharmacy Manager in monitoring licensures, registrations, and certifications for compliance with regulatory requirements.
• Leverage Walgreens resources to document licensure status.
• Ensure proper procedures for selection, recruitment, record retention, and training as required by company policy and laws.

Training & Personal Development

• Maintain PTCB certification through designated training programs and/or state-required certification/registration.
• Maintain and enhance knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits, and training as required by the company.
• Follow performance improvement plans offered by Pharmacy Manager.
• Seek professional development by monitoring performance, soliciting feedback, and leveraging Healthcare Supervisor as mentor and coach.

Communication

• Communicate with pharmacy team, relaying messages from support center or key emails.
• Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

Preferred Qualifications

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Pay

The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range will depend on factors including geography, skills and abilities, education, experience, and other relevant factors.

Benefits

To review benefits, please visit jobs.walgreens.com/benefits.