Pharmacy Medication Access Coordinator
About the role
Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy provides patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team of Pharmacists, Pharmacy Technicians, Pharmacy Liaisons, and Medication Access Coordinators. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service, driving better outcomes at lower cost. The Medication Access Coordinator provides integrated support to patients and pharmacists through a hands-on approach to total quality patient care. This position is essential to the growth and maintenance of the specialty pharmacy business line and supports health system operating margin. Management of specialty patients and their drugs is handled similarly to sales account management — a hybrid role combining patient service delivery and business performance. The Medication Access Coordinator works closely with patients to deliver a full continuum of medication adherence support using BMC's tools and applications, encouraging clinic patients to utilize BMC pharmacy, following patients through successful medication acquisition, and taking ownership of patient outcomes. Seamless integration with the clinic team (doctors, nurses, staff) is critical. The role provides technician pharmacy services with emphasis on independent work and increased competency in patient medication therapy, liaising between patients, pharmacies, payers, and providers with high accountability for follow-through and task management.
Responsibilities
- Patient Relationship Development and Client Sales
- Manage and grow patient account base by recruitment and retention of specialty pharmacy services driven through BMC Health System sales and recruitment functions
- Assigned specific responsibilities with target goals and expectations in recruitment of patients into the specialty program; targets measured and evaluated consistently through reporting platforms and revenue performance