Pharmacy Manager - Store 17927

About the role

At CVS Health®, we’re building a more connected, convenient and compassionate health experience. As a Pharmacy Manager, you’ll lead a pharmacy team that delivers exceptional patient care, promotes best practices, and drives operational excellence while living our purpose of helping people navigate the health care system. You’ll model genuine care, coach performance, ensure compliance, and foster a culture of safety, empowerment, and inclusion—all while supporting access to care and improving patient outcomes through clinical services where permissible.

Responsibilities

• Lead and develop a pharmacy team to provide exceptional patient care by promoting best practices and leading through change
• Act as a role model for the pharmacy team, demonstrating genuine care and setting high standards
• Oversee pharmacy team during bench shifts, strengthen performance measures through coaching and follow-up
• Ensure safe and accurate prescription fulfillment by following pharmacy workflow procedures and safety guardrails
• Contribute to positive patient experiences by showing empathy, collaborating with healthcare teams, and resolving insurance/medication issues
• Proactively offer and deliver immunizations; support Pharmacy Technicians to learn immunization skills
• Manage pharmacy inventory, with special focus on protecting cold chain products
• Conduct new Technician and Pharmacist onboarding, including training on CVS workflow and licensure completion
• Ensure pharmacy operations are compliant with state Board of Pharmacy regulations; escalate issues as needed
• Partner with Store Manager to maintain a healthy talent pipeline of cross-trained colleagues and ensure timely completion of required training
• Oversee Staff Pharmacists and District Support Pharmacists (where applicable), manage performance, deliver reviews, and close gaps
• Remain flexible for scheduling and business needs; contribute to a safe, inclusive, and engaging team dynamic; write or delegate pharmacy schedules
• Review business reporting for operational insights and develop action plans to close gaps in workflow, service, patient care, and compliance
• Establish a culture of safety, empowerment, and inclusion; build psychological safety and act on feedback
• Maintain relevant clinical and technical skills through required trainings and CMEs; seek opportunities to expand knowledge
• Support access to care and improve patient outcomes through pharmacist-delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception) where permissible
• Understand and comply with all relevant federal and state laws, regulations, professional standards, and ethical principles; protect patient privacy and maintain a safe and inclusive workplace

Required Qualifications

• Active Pharmacist License in the state where the Store is located
• Active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list
• 1–2 years of experience as a Pharmacist

Essential Functions

• Regular and predictable attendance, including weekends
• Ability to complete required training within designated timeframe
• Attention and Focus: Ability to concentrate on a task over a period of time; pivot quickly from one task to another to meet patient and business needs; confirm prescription information and label accuracy to ensure patient safety
• Customer Service and Team Orientation: Actively look for ways to help people in a friendly manner; notice and understand patients’ reactions and respond appropriately
• Communication Skills: Use and understand verbal and written communication; utilize active listening by giving full attention, asking questions, and not interrupting at inappropriate times
• Mathematical Reasoning: Use math to solve problems such as determining the total number of tablets to dispense, day’s supply, and/or number of bottles needed
• Problem Resolution: Identify challenging interactions and choose the best course of action among multiple options
• Physical Demands: Be mobile and upright for extended periods; lift, scan, and bag items; reach overhead; move fingers repetitively; stoop; close visual acuity for transcribing, reading, and inspections; lift up to 20 lbs. occasionally, 10 lbs. frequently; express ideas clearly through spoken word; receive detailed oral communication
• Team Management and Leadership: Lead by example; delegate tasks; empower and motivate team members; apply problem-solving skills; adapt and take ownership; coach, reinforce, provide feedback to, discipline, and/or terminate pharmacy team members as needed

Preferred Qualifications

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in the home store and across the market in other locations to meet business needs

Pay

The typical pay range for this role is $65.00 – $85.00 per hour. The actual base salary offer will depend on experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. Benefits include medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources based on eligibility.