Pharmacy Manager, Amazon Pharmacy

About the role

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!

The Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including safety, quality, customer experience, budgetary, people development and operations objectives. The Pharmacy Manager will lead a small team of technicians and pharmacists, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the organization.

Responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting customer promise times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration.
• Make recommendations for therapy changes to the prescriber as appropriate.
• Set and clarify requirements and expectations for employees.
• Measure performance, provide feedback, and hold the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices.
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Manage workflow, escalations and effectively delegating across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers.
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, NABP, URAC, DEA, FDA, USP).
• Responsible for the site’s growth and partnering with capacity planning and facilities for all growth workforce management needs.
• Develop talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda.
• Implement change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).

Requirements

• Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy.
• Active and unrestricted Pharmacist License in all states requiring Non-resident PIC.
• Experience with performance metrics, process improvement and Lean techniques.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Doctorate or Bachelor’s Degree in Pharmacy.
• Active/Good Standing Pharmacist license in domicile state.
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety.
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.

Preferred Qualifications

• 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• Ability to handle changing priorities and use good judgment in stressful situation.
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization.
• Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial.
• An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Pay

The base salary range for this position is $120,000.00 - $162,400.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.