Pharmacy Manager, Amazon Pharmacy

Key job responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Manage workflow, escalations and effectively delegate across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers
• Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP)
• Responsible for the site’s growth and partner with capacity planning and facilities for all growth workforce management needs
• Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
• Implements change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).

Basic Qualifications

• Doctorate or Bachelor’s Degree in Pharmacy
• Active/Good Standing Pharmacist license in domicile state
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Experience with performance metrics, process improvement and Lean techniques
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Able to manage detail, establish root cause and be able to extract and manipulate data
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee)