Pharmacy Manager, Amazon Pharmacy

About the role

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.

Responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Manage workflow, escalations and effectively delegate across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers.
• Cook up with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards.
• Continuously monitor licensure requirements.
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP).
• Develop talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda.
• This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
• Implement change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).

Requirements

• Doctorate or Bachelor’s Degree in Pharmacy
• Active/Good Standing Pharmacist license in West Virginia
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Experience with performance metrics, process improvement and Lean techniques
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize
• Able to manage detail, establish root cause and be able to extract and manipulate data
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee)

Qualifications

• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Experience with performance metrics, process improvement and Lean techniques
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize
• Able to manage detail, establish root cause and be able to extract and manipulate data
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee)

Skills

• Strong leadership and management skills
• Ability to handle changing priorities and use good judgment in stressful situations
• Excellent communication and problem-solving skills
• Knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Experience with performance metrics, process improvement and Lean techniques

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

Base salary range for this position is $108,000.00 - $146,200.00 USD annually.

Schedule

Work Schedule: M, Tu, Th, Fr 7:30am