Pharmacy Manager - 04259

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.

Responsibilities

• Lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities
• Support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success
• Consistently exhibit best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines
• Live our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
• Oversee the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
• Support safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
• Contribute to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issues
• Proactively offer and deliver immunizations to keep patients healthy; identify, engage, and support Pharmacy Technicians to learn to immunize
• Support the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
• Conduct new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensure
• Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalate issues or concerns to the Rx DL for additional support if/as needed
• Partner with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensure that cross-trained colleagues are on-track for timely completion of all required training for licensure
• Oversee Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results; deliver annual performance reviews and close gaps as needed
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; write or appropriately delegate and oversee the writing of the pharmacy schedule
• Regularly review business reporting for operational insights and develop action plans to close gaps, including but not limited to workflow, service, patient care, and compliance
• Establish a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; build psychological safety by opening the door for feedback and taking relevant action
• Maintain relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seek opportunities to expand knowledge to better support patients
• Support access to care and help to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empower the pharmacy team to provide holistic care at every step in the patient care journey
• Understand and comply with all relevant federal and state laws, regulations, professional standards, and ethical principles; comply with CVS Health policies and procedures to help support patient safety and comply with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues

Required Qualifications

• Active Pharmacist License in the state where the Store is located
• Active National Provider Identifier (NPI)
• Not on the DEA Excluded Parties list
• 1-2 years of experience as a Pharmacist

Essential Functions

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus: Ability to concentrate on a task over a period of time; ability to pivot quickly from one task to another to meet patient and business needs; ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner; notice and understand patients' reactions, and respond appropriately
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
• Physical Demands: Be mobile and remain upright for extended periods of time; lift, scan, and bag items; reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items; move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm; extend hand(s) and arm(s) multiple directions to place, move, or lift items; control precision; quickly adjust machines to exact positions; stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist; close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts; occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects; express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately; have the ability to receive detailed information through oral communication
• Team Management and Leadership: Lead by example and set a positive tone for the team; delegate tasks, empower team members, and foster a collaborative work environment; motivate and inspire team members to adhere to standards and achieve high performance; apply problem-solving skills to address challenges and find innovative solutions; adaptability and accountability to navigate changing circumstances and take ownership; coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members
• Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
• 3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in the home store, and across the market in other locations, to meet business need

Pay

The typical pay range for this role is $65.00 - $85.00 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Schedule

Anticipated weekly hours: 35. This is a full-time position.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.