Pharmacy Logistics Coordinator

About the Role

Tennessee Oncology, established in 1976, is a leading community-based cancer care provider with a strong focus on clinical research. Our mission is to provide high-quality cancer care and access to clinical trials for all patients within their communities. We are seeking a talented and motivated Pharmacy Logistics Coordinator to join our team and support our mission.

Responsibilities

• Manage prescriptions for shipment, process shipping labels, and schedule/track timely delivery of packages, including specialty pharmacy scripts.
• Handle point of sale transactions, including receiving patients calling in or presenting at the pharmacy to pick up medications.
• Package prescriptions according to delivery instructions and complete shipment paperwork at the end of the day.
• Track daily delivery reports, follow up on delivery exceptions, and submit claims to FedEx as needed.
• Update delivery notes into the EMR system using Park reports and FedEx Proof of Delivery for Park fills and specialty scripts.
• Assist in specialty script tracking by contacting specialty pharmacies to confirm receipt of prescriptions and obtain shipping information.
• Operate the POS system, collect co-payments, and manage daily cash receipts.
• Stock and maintain shipping and office supplies in the work area.
• Provide excellent customer service by responding promptly to patient, physician, and clinical requests.
• Greet patients, answer telephones, and route calls or schedule patient education callbacks as appropriate.
• Call patients and schedule medication deliveries.
• Communicate with staff using an Instant Messaging System as needed.

Requirements

• High school graduate or equivalent with GED.
• Previous cash register experience.

Qualifications

• Good verbal, written, and computer communication skills.
• Ability to work productively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

Physical Requirements

• Frequent standing, walking, sitting, fingering or manual dexterity, and repetitive finger motion.
• Occasional lifting up to 25 pounds, reaching or stretching, climbing or balancing, crouching or stooping.
• Regular speaking, hearing, and seeing (with correction).