Pharmacy Lead Technician

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

About the role

Within our Retail locations, we bring our promise to life with heart every day. Our Pharmacy Lead Technicians (Lead Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. As a Lead Technician, you will be an example for and support the pharmacy team in delivering operational and service excellence within your store. Lead Technicians use and build upon the skills and responsibilities of the Pharmacy Technician/Inventory Specialist, acting as a role model, mentor, and guide to the pharmacy team while supporting the Pharmacy Manager and all Pharmacist(s). As an individual contributor and participant-leader, Lead Technicians assist in ensuring that pharmacy operations run smoothly; patients’ prescriptions are filled promptly, safely, and accurately; and that the team provides caring service that exceeds patient expectations.

Responsibilities

• Adhere to and champion safe and effective operations of the pharmacy, including following all company Standard Operating Procedures (SOPs) at each workstation to help manage and improve patient health.
• Follow and coach the pharmacy team to follow pharmacy workflow and procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems.
• Assist the Pharmacist-on-duty with managing day-to-day activities and delegated administrative tasks, which may include pharmacy scheduling, review of the Digital Workstation Assignment Board, daily/weekly communications, and daily/weekly reporting.
• Maintain self-awareness and provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices; provide pharmacy team performance feedback to the Pharmacy Manager, as needed, to contribute to their growth and development.
• Oversee and/or complete inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries, helping to prepare for and participating in annual physical inventories, and completing cycle counts, returns-to-stocks, waiting bin inventories, etc. Act as back-up and provide mentoring and coaching to the Inventory Specialist where applicable.
• Contribute to a high-performing team, embrace a growth mindset, and be receptive to feedback; actively seek opportunities to expand leadership competencies, alongside clinical and technical knowledge, to better assist patients.
• Serve as a trusted source of truth to the pharmacy team, using judgement to escalate issues and referring colleagues to the appropriate support channel, as needed (e.g., Pharmacy Manager, Asset Protection, Colleague Relations, Ethics Line, etc.).
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.
• Where permissible, support immunizations by completing additional licensure and training requirements to obtain Technician Immunizer status, educating the pharmacy team and patients about vaccines, monitoring and responding to adverse reactions, and reviewing and collecting patient information.

Requirements

• 1+ years of experience as a Pharmacy Technician.
• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification.
• If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age as allowed by state employment laws.
• If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or high school equivalency program.
• State-level licensure requirements vary by state; see additional details here.

Essential Functions

• Ability to work 30 hours or greater per week.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus: Ability to concentrate on a task over a period of time, pivot quickly from one task to another to meet patient and business needs, and confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation: Actively look for ways to help people in a friendly manner, notice and understand patients’ reactions, and respond appropriately.
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues, utilize active listening, and provide clear and actionable direction, coaching, and feedback to pharmacy team members.
• Mathematical Reasoning: Ability to use math to solve problems, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
• Problem Resolution: Recognize challenging patient or colleague interactions and choose the best course of action when faced with multiple options.
• Physical Demands:
  • Be mobile and remain upright for extended periods of time.
  • Lift, scan, and bag items.
  • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
  • Move fingers repetitively, picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm.
  • Extend hand(s) and arm(s) in multiple directions to place, move, or lift items.
  • Control precision; quickly adjust machines to exact positions.
  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist.
  • Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, visual inspection involving small parts.
  • Occasionally lift up to 20 lbs. and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs. and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects.
  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
  • Have the ability to receive detailed information through oral communication.
• Team Management and Leadership:
  • Lead by example and set a positive tone for the team.
  • Delegate tasks, empower team members, and foster a collaborative work environment.
  • Motivate and inspire team members to adhere to standards and achieve high performance.
  • Apply problem-solving skills to address challenges and find innovative solutions.
  • Adapt to navigate changing circumstances and take ownership.
  • Coach, reinforce, encourage, and provide feedback to pharmacy team members.
• Perform any additional tasks as directed by Supervisor or Manager.

Preferred Qualifications

• National Certification.
• 3-5 years previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Previous experience in the Inventory Specialist role.
• Ability to work in the home store, and across the market in other locations, to meet business needs.

Pay

The typical pay range for this role is $21.13 - $34.13 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Schedule

• Full time.
• Anticipated weekly hours: 40.

Benefits

Our people fuel our future. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.