Pharmacy Lead Customer Care Specialist
Onco360 Oncology Pharmacy · Houston, TX · 4 days ago
OTHR$24/hrFull-time
About the Role
Onco360 Pharmacy is seeking a Pharmacy Lead Customer Care Specialist for our Houston, TX location. This full-time position may transition to remote work after the onsite training period. Work hours are Wednesday to Friday, 10:30 AM – 7 PM CST, and Saturday to Sunday, 8 AM – 4:30 PM CST. The starting salary is $24/hr and up, with quarterly incentive bonuses and a $5,000 sign-on bonus for employees starting before December 31, 2026.
Benefits
- Medical, Dental, and Vision insurance
- 401k with a match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Paid Volunteer Day
- Floating Holiday
- Referral Incentive
- Paid Life, and short & long-term disability insurance
Responsibilities
- Manage customer care escalations email workflow
- Work with the Customer Care Supervisor to address all team escalations daily
- Assign and complete address exceptions provided by leadership in pharmacy operations
- Report to the Customer Care Supervisor on items causing exceptions/escalations not to be completed
- Escalate issues to the proper pharmacy director, sales team rep, or analytics team
- Resolve customer problems, document actions, and notify appropriate parties
- Maintain a specific number of patient interactions and calls each month
- Onboard, train, and mentor new teammates in Customer Care
- Serve as a leader to answer questions and help triage escalated issues in the absence of the Customer Care Supervisor
- Work on projects assigned by the Customer Care Supervisor or pharmacy operations leadership
Qualifications
- Bachelor’s Degree
- 2+ years of pharmacy operations experience
- Desired: 2+ years of customer care, outbound/inbound, patient satisfaction, or equivalent experience
Skills
- Customer service and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently with little to no guidance
Licenses/Certifications
- State Pharmacy Technician license (as required)
- National Pharmacy Technician certification (PTCB or equivalent)