Pharmacy Intern - Grad

About the role

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system—and their personal health care—by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, Graduate Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise while developing skills in preparation for increasing responsibility.

As a Graduate Pharmacy Intern, you will apply your didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role. Under the direction of your preceptor and District Leader, you will complete a comprehensive training roadmap within 120 days of graduation designed to further your knowledge of store, district, and regional operations. Through hands-on experience, you will deepen your understanding of patient safety, error prevention, quality assurance drug utilization review (DUR), and pharmacy professional standards such as corresponding responsibility and red flag detection.

Responsibilities

• Assist the pharmacy team to ensure operations run smoothly, prescriptions are filled promptly, safely, and accurately, and provide caring service that exceeds patient expectations.
• Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.
• Demonstrate empathy and genuine care in all customer and colleague interactions, contributing to a safe and inclusive culture.
• Follow pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy, offering immunizations, and solving or escalating patient problems.
• Counsel patients, field medical questions, and solicit medical history information under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and clarify prescriptions or facilitate medication changes, where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities, such as accurately putting away medication deliveries, cycle counts, and returns-to-stocks.
• Contribute to a high-performing team, embrace a growth mindset, and remain receptive to feedback.
• Remain flexible for scheduling and business needs, including traveling to stores in the market to work shifts as needed.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing) where allowable by law and supported by required training and certification.
• Where permissible, support immunizations by completing additional licensure and training, educating patients, monitoring for adverse reactions, and documenting patient information.

Requirements

• PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health.
• Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain licensure within 120 days of graduation will result in separation of employment.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.

Essential Functions

• Regular and predictable attendance, including nights and weekends.
• Complete required training within the designated timeframe.
• Attention and Focus: Ability to concentrate on tasks, pivot quickly between tasks, and confirm prescription accuracy.
• Customer Service and Team Orientation: Actively help people in a friendly manner and respond appropriately to patient reactions.
• Communication Skills: Use verbal and written communication effectively, practice active listening, and ask appropriate questions.
• Mathematical Reasoning: Use math to solve problems, such as determining prescription quantities and days' supply.
• Problem Resolution: Identify challenging interactions and choose the best course of action.
• Physical Demands:
  • Remain mobile and upright for extended periods.
  • Lift, scan, and bag items; reach overhead; and stretch or reach out with arms.
  • Move fingers repetitively for tasks like typing and picking.
  • Extend hands and arms in multiple directions to place or move items.
  • Stoop to move items between low and high positions.
  • Close visual acuity for tasks such as transcribing, reading, and inspecting small parts.
  • Occasionally lift up to 20 lbs; frequently lift up to 10 lbs.
  • Express or exchange ideas through spoken word for accurate communication.
  • Receive detailed information through oral communication.

Preferred Qualifications

• 1+ years of related work experience in pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified and provide patient immunizations.
• Ability to work in home store and across the market in other locations to meet business needs.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).

Pay

The typical pay range for this role is $24.25 - $42.00 per hour.

Benefits

This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including:

• Dental and vision coverage.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Additional programs depending on hours worked and eligibility.