Pharmacy Intern - Grad

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system—and their personal health care—by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, Graduate Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise while developing their own skills in preparation for increasing responsibility.

About the role

As a Graduate Pharmacy Intern, you will apply your didactic learning from pharmacy school and pharmacy practice into real-world practice to become ready for a Pharmacist role. Under the direction of your preceptor and District Leader, you will complete a comprehensive training roadmap within 120 days of graduation designed to further your knowledge of store, district, and regional operations. Through hands-on experience, training, and time spent with leaders in your district, you will deepen your understanding of patient safety, error prevention, quality assurance drug utilization review (DUR), and pharmacy professional standards such as corresponding responsibility and red flag detection.

While in the pharmacy, you will assist the pharmacy team to ensure operations run smoothly, prescriptions are filled promptly, safely, and accurately, and we provide caring service that exceeds patient expectations. You will learn to operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts, you will demonstrate empathy, genuine care, and contribute to a safe and inclusive culture where all people feel valued and empowered.

Responsibilities

• Support the management, oversight, and operations within the pharmacy, including:
  • Following all company SOPs at each workstation to help Pharmacists and Technicians manage and improve patient health.
  • Adhering to pharmacy workflow procedures at each workstation (e.g., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
  • Contributing to positive patient experiences by showing empathy and genuine care, creating personalized moments while serving patients at pick-up, drive-thru, and over the phone.
  • Offering to counsel, fielding medical questions, and soliciting patient medical history to provide optimal care under the direct supervision of a licensed pharmacist.
  • Taking telephonic prescriptions from prescribers and clarifying prescriptions or facilitating medication changes, where allowed by state regulation.
  • Maintaining self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
  • Completing basic inventory activities, such as accurately putting away medication deliveries, cycle counts, returns-to-stocks, and waiting bin inventories, as permitted by law.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback while seeking opportunities to expand clinical and technical knowledge.
  • Remaining flexible for scheduling and business needs, including voluntarily traveling to stores in the market to work shifts as needed.
  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles, including CVS policies and procedures to ensure patient safety and privacy.
  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and staffing offsite clinics), where allowable by law and supported by required training and certification.
• Where permissible, support immunizations by:
  • Completing additional licensure and training requirements to obtain Technician Immunizer status.
  • Educating patients about vaccines, answering questions, and obtaining informed consent.
  • Monitoring for and responding to adverse reactions, and reporting events per public health requirements.
  • Reviewing and collecting patient information, and tracking documentation for applicable patients.

Requirements

• PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health.
• Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain licensure within 120 days of graduation will result in separation of employment.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.

Essential Functions

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Attention and Focus:
  • Concentrate on tasks over extended periods.
  • Pivot quickly between tasks to meet patient and business needs.
  • Confirm prescription information and label accuracy to ensure patient safety.
• Customer Service and Team Orientation:
  • Actively look for ways to help people in a friendly manner.
  • Notice and understand patients’ reactions and respond appropriately.
• Communication Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues.
  • Utilize active listening by giving full attention, asking questions, and not interrupting.
• Mathematical Reasoning:
  • Use math to solve problems, such as determining the total number of tablets to dispense, day’s supply, or number of bottles needed.
• Problem Resolution:
  • Identify challenging interactions and choose the best course of action when faced with multiple options.
• Physical Demands:
  • Be mobile and remain upright for extended periods.
  • Lift, scan, and bag items.
  • Reach overhead, stretch, or reach out to grasp items.
  • Move fingers repetitively for tasks such as picking, pinching, typing, or working primarily with fingers.
  • Extend hands and arms in multiple directions to place, move, or lift items.
  • Control precision, quickly adjusting machines to exact positions.
  • Stoop to a considerable degree, requiring full use of lower extremities and back muscles.
  • Close visual acuity for activities such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
  • Occasionally lift up to 20 lbs and/or exert up to 20 lbs of force; frequently lift up to 10 lbs and/or exert up to 10 lbs of force.
  • Express or exchange ideas by means of spoken word to convey detailed or important instructions accurately.
  • Receive detailed information through oral communication.
• Perform any additional tasks as directed by a Supervisor or Manager.

Qualifications

• 1+ years of related work experience in pharmacy, retail, medical, or customer service settings.
• Ability to become immunization certified, as this is an essential pharmacist function.
• Ability to work in the home store and across the market in other locations to meet business needs.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).

Pay

The typical pay range for this role is $24.25 - $42.00 per hour.

Benefits

This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including:

• Dental and vision coverage.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs, with additional details provided during the application process and on Benefits Moments.