Pharmacy Intern - Grad

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health.

About the role

Within our Retail locations, Graduate Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise while developing skills in preparation for increasing responsibility. As a Graduate Pharmacy Intern, you will apply your didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role. Under the direction of your preceptor and District Leader, you will complete a comprehensive training roadmap within 120 days of graduation designed to further your knowledge of store, district, and regional operations.

Through hands-on experience, training, and time spent with leaders in your district, you will deepen your understanding of patient safety, error prevention, quality assurance drug utilization review (DUR), and pharmacy professional standards such as corresponding responsibility and red flag detection.

Responsibilities

• Assist the pharmacy team to ensure operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service that exceeds expectations.
• Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.
• Demonstrate empathy and genuine care in all customer and colleague interactions, contributing to a safe and inclusive culture.
• Follow pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy, offering immunizations, and solving or escalating patient problems.
• Offer counseling, field medical questions, and solicit patient medical history under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, and waiting bin inventories.
• Embrace a growth mindset, seek feedback, and actively expand clinical and technical knowledge to better assist patients.
• Remain flexible for scheduling and business needs, including traveling to stores in the market to work shifts as needed.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing) where allowable by law and supported by required training and certification.
• Support immunizations by completing additional licensure and training, educating patients, monitoring for adverse reactions, and documenting patient information.

Requirements

• PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health.
• Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines (failure to do so within 120 days of graduation will result in separation of employment).
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.

Essential Functions

• Regular and predictable attendance: Including nights and weekends.
• Training completion: Ability to complete required training within the designated timeframe.
• Attention and Focus: Ability to concentrate on tasks, pivot quickly between tasks, and confirm prescription accuracy for patient safety.
• Customer Service and Team Orientation: Actively help people in a friendly manner and respond appropriately to patient reactions.
• Communication Skills: Use verbal and written communication effectively, practice active listening, and ask appropriate questions.
• Mathematical Reasoning: Ability to use math to solve problems, such as determining prescription quantities.
• Problem Resolution: Identify challenging interactions and choose the best course of action.
• Physical Demands:
  • Be mobile and remain upright for extended periods.
  • Lift, scan, and bag items; reach overhead or stretch to grasp items.
  • Move fingers repetitively for tasks like typing or picking.
  • Extend hands and arms in multiple directions to place or move items.
  • Stoop considerably to move items between low and high positions.
  • Close visual acuity for tasks like transcribing, reading, and inspecting small parts.
  • Occasionally lift up to 20 lbs; frequently lift up to 10 lbs.
  • Express or exchange ideas through spoken word for accurate communication.
  • Receive detailed information through oral communication.

Preferred Qualifications

• 1+ years of related work experience in pharmacy, retail, medical, or customer service settings.
• Ability to become immunization certified to provide patient immunizations.
• Ability to work in home store and across the market in other locations to meet business needs.
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).

Pay

The typical pay range for this role is $24.25 - $42.00 per hour.

Benefits

This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including:

• Dental and vision coverage.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Additional programs depending on hours worked and eligibility.