Pharmacy Intern

Job Objectives

Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Models and delivers a distinctive and delightful customer experience. Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with customers.

Operations

• Learn from store and pharmacy team members, field leadership, team members and customers/patients.
• Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Perform duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third‑party processing, filling, and dispensing prescriptions.
• Assist pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns, including patient counseling and other health services (e.g., blood pressure, medication therapy management).
• Immediately report prescription errors to the pharmacist on duty and adhere to company policies and procedures related to pharmacy errors and the Quality Improvement Program.
• Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing.
• Register all related sales on assigned cash register, collect and handle cash as required.
• Take customers to the OTC aisle when possible to assist in locating products.
• Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
• Maintain knowledge of company asset protection techniques, and file claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
• Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Training and Personal Development

• Complete required training.
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

• Must be enrolled in a school of Pharmacy program.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

• We will consider employment of qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

Pay

The current salary range for this position is $18.00 per hour – $31.00 per hour. The actual hourly salary within this range will depend on geography, skills and abilities, education, experience and other relevant factors.