Pharmacy Intern

About the role

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our 3rd year Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise, while developing their own skills in preparation for increasing responsibility.

As a 3rd year Pharmacy Intern, you will be focused on applying didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role. Under the direction of your preceptor, you will complete a comprehensive training roadmap designed to show you first-hand what it’s like to be part of a pharmacy team while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning Experiences (KLEs), activities, and time spent with leaders in your district. While in the pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. You will learn to operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts and in all customer and colleague interactions, you will learn to demonstrate empathy and genuine care, and contribute to a safe and inclusive culture where all people feel valued and empowered.

Responsibilities

• Complete a comprehensive training roadmap, focusing on Key Learning Experiences (KLEs) that build aptitude in pharmacy operations
• Follow all company SOPs at each workstation to help Pharmacists and Technicians manage and improve patient health
• Follow pharmacy workflow procedures at each pharmacy workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Contribute to positive patient experiences showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Offer to counsel, field medical questions, and solicit information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist
• Take telephonic prescriptions from the prescriber, and call the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation
• Maintain the highest level of self-awareness and provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
• Complete basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
• Where permissible, support immunizations including: completing additional licensure and training requirements to obtain Technician Immunizer status; educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions; monitoring for and responding to adverse reactions; reporting adverse reaction events per public health requirements; reviewing and collecting patient information; tracking and documenting for each applicable patient

Requirements

• Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
• Regular and predictable attendance, including weekends
• Ability to complete required training within designated timeframe
• Attention and Focus: ability to concentrate on a task over a period of time; ability to pivot quickly from one task to another to meet patient and business needs; ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation: actively look for ways to help people in a friendly manner; notice and understand patients’ reactions and respond appropriately
• Communication Skills: use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: ability to use math to solve problems such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
• Physical Demands: be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead; stretch or reach out with body, arms, and/or legs to grasp items; move fingers repetitively (picking, pinching, typing); extend hand(s) and arm(s) in multiple directions to place, move, or lift items; control precision; stoop to a considerable degree; close visual acuity for transcribing, viewing computer terminal, reading, visual inspection involving small parts; occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs and/or exert up to 10 lbs. of force; consistently lift and/or exert negligible force; express or exchange ideas by spoken word; receive detailed information through oral communication

Qualifications

• 1+ years of related work experience in pharmacy, retail, medical, or customer service setting
• Ability to become immunization certified: once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function
• Ability to work in home store, and across the market in other locations, to meet business needs
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)

Pay

The typical pay range for this role is $20.00 – $23.75 per hour.

Benefits

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, benefits include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. Additional details about available benefits are provided during the application process and on Benefits Moments.

Schedule

Part‑time position with regular and predictable attendance required, including weekends. Flexibility for scheduling and business needs is expected, including voluntarily traveling to stores in the market to work shifts as needed.