Pharmacy Intern

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health.

About the role

Within our Retail locations, we bring this promise to life with heart every day. Our 3rd year Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise, while developing their own skills in preparation for increasing responsibility. As a 3rd year Pharmacy Intern, you will apply didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role.

Under the direction of your preceptor, you will complete a comprehensive training roadmap designed to show you first-hand what it’s like to be part of a pharmacy team while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning Experiences (KLEs), activities, and time spent with leaders in your district.

Responsibilities

• Complete a comprehensive training roadmap, focusing on KLEs that build aptitude in pharmacy operations, including:
  • Following all company Standard Operating Procedures (SOPs) at each workstation to help manage and improve patient health
  • Adhering to pharmacy workflow procedures at each pharmacy workstation (e.g., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care during interactions at pick-up, drive-thru, and over the phone
  • Offering immunizations and other health services at the register and over the phone to keep patients healthy
  • Demonstrating compassionate care by solving or escalating patient problems
• Provide patient counseling, field medical questions, and solicit patient medical history under the direct supervision of a licensed pharmacist, when appropriate
• Take telephonic prescriptions from prescribers and call prescribers to clarify prescriptions or facilitate medication changes, where allowed by state regulation
• Maintain self-awareness and provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, such as:
  • Accurately putting away medication deliveries
  • Completing cycle counts, returns-to-stocks, and waiting bin inventories
• Contribute to a high-performing team by embracing a growth mindset, being receptive to feedback, and actively seeking opportunities to expand clinical and technical knowledge
• Remain flexible for scheduling and business needs, including voluntarily traveling to stores in the market to work shifts as needed
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles, including CVS policies and procedures to ensure patient safety, compliance, and privacy
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and offsite clinics) where allowable by law and supported by required training and certification
• Where permissible, support immunizations by:
  • Completing additional licensure and training requirements to obtain Technician Immunizer status
  • Educating patients about the importance of vaccines and referring them to the Pharmacist-on-duty for questions
  • Monitoring and responding to adverse reactions, and reporting events per public health requirements
  • Reviewing and collecting patient information, and tracking documentation for each applicable patient

Requirements

• Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required

Essential Functions

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within the designated timeframe
• Attention and Focus:
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly between tasks to meet patient and business needs
  • Ability to confirm prescription information and label accuracy to ensure patient safety
• Customer Service and Team Orientation:
  • Actively look for ways to help people in a friendly manner
  • Notice and understand patients’ reactions and respond appropriately
• Communication Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues
  • Utilize active listening by giving full attention to others, understanding points being made, asking questions, and not interrupting
• Mathematical Reasoning:
  • Ability to use math to solve problems, such as determining the total number of tablets to dispense, day’s supply, and number of bottles needed to fill a prescription
• Problem Resolution:
  • Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options
• Physical Demands:
  • Be mobile and remain upright for extended periods of time
  • Lift, scan, and bag items
  • Reach overhead, stretch, or reach out with the body, arms, and/or legs to grasp items
  • Move fingers repetitively for tasks such as picking, pinching, typing, or otherwise working primarily with fingers
  • Extend hand(s) and arm(s) in multiple directions to place, move, or lift items
  • Control precision by quickly adjusting machines to exact positions
  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions
  • Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, and visual inspection involving small parts
  • Occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force
  • Express or exchange ideas by means of spoken word where detailed or important instructions must be conveyed accurately
  • Receive detailed information through oral communication
• Perform any additional tasks as directed by Supervisor or Manager

Preferred Qualifications

• 1+ years of related work experience in pharmacy, retail, medical, or customer service settings
• Ability to become immunization certified, as this is an essential pharmacist function
• Ability to work in home store and across the market in other locations to meet business needs
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)

Pay

The typical pay range for this role is $20.75 - $25.25 per hour.

Benefits

This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including:

• Dental and vision coverage
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs depending on hours worked and eligibility