Pharmacy Intern

About the role

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system—and their personal health care—by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day.

Our 3rd year Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise, while developing their own skills in preparation for increasing responsibility. As a 3rd year Pharmacy Intern, you will apply didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role. Under the direction of your preceptor, you will complete a comprehensive training roadmap designed to show you first-hand what it’s like to be part of a pharmacy team while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning Experiences (KLEs), activities, and time spent with leaders in your district.

Responsibilities

• Complete a comprehensive training roadmap, focusing on KLEs that build aptitude in pharmacy operations, including:
  • Living our purpose by following all company Standard Operating Procedures (SOPs) at each workstation to help Pharmacists and Technicians manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care during interactions at pick-up, drive-thru, and over the phone; offering immunizations and other services; and demonstrating compassionate care by solving or escalating patient problems
  • Offering to counsel, fielding medical questions, and soliciting patient medical history to provide optimal care, under the direct supervision of a licensed pharmacist
  • Taking telephonic prescriptions from prescribers and clarifying prescriptions or facilitating medication changes, where allowed by state regulation
  • Maintaining self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
  • Completing basic inventory activities, as permitted by law, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, and waiting bin inventories
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge
  • Remaining flexible for scheduling and business needs, including voluntarily traveling to stores in the market to work shifts as needed
  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles, including CVS policies and procedures to ensure patient safety, compliance, and privacy
  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
• Where permissible, support immunizations by:
  • Completing additional licensure and training requirements to obtain Technician Immunizer status
  • Educating patients about the importance of vaccines and referring them to the Pharmacist-on-duty for questions
  • Monitoring for and responding to adverse reactions; reporting events per public health requirements
  • Reviewing and collecting patient information; tracking and documenting for each applicable patient

Requirements

• Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required

Essential Functions

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus:
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation:
  • Actively look for ways to help people in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
• Communication Skills:
  • Use and understand verbal and written communication to interact with patients and colleagues
  • Utilize active listening by giving full attention to others, taking time to understand points being made, asking questions as appropriate, and not interrupting
• Mathematical Reasoning:
  • Ability to use math to solve problems, such as determining the total number of tablets to dispense, day’s supply, and/or number of bottles needed to fill a prescription
• Problem Resolution:
  • Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options
• Physical Demands:
  • Be mobile and remain upright for extended periods of time
  • Lift, scan, and bag items
  • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
  • Move fingers repetitively for tasks such as picking, pinching, typing, or otherwise working primarily with fingers
  • Extend hand(s) and arm(s) in multiple directions to place, move, or lift items
  • Control precision; quickly adjust machines to exact positions
  • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
  • Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, and visual inspection involving small parts
  • Occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects
  • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately; have the ability to receive detailed information through oral communication
• Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications

• 1+ years of related work experience in pharmacy, retail, medical, or customer service setting
• Ability to become immunization certified, as this is an essential pharmacist function
• Ability to work in home store and across the market in other locations to meet business needs
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)

Pay

The typical pay range for this role is $21.25 - $25.00 per hour.

Benefits

This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including:

• Dental and vision coverage
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleague well-being

Additional details about available benefits are provided during the application process and on Benefits Moments.