Pharmacy Integrations Manager

About the role

We're looking for a Pharmacy Integrations Manager to join our Operations team and help drive the technical execution of our pharmacy integrations. This is a hands-on individual contributor role.

Key Responsibilities

• Support integration delivery for customers and partners
• Conduct technical discovery sessions with stakeholders (customers, PMS vendors, and pharmacies)
• Translate business and technical needs into structured requirements, data mappings, and test plans
• Collaborate with Engineering on implementation plans and testing workflows
• Maintain clear documentation of integration decisions, changes, and partner specifications
• Partner & Vendor Communication
• Serve as the day-to-day technical liaison for pharmacy and technology partners
• Translate technical information into actionable items for internal teams and external stakeholders
• Maintain clear documentation of integration decisions, changes, and partner specifications
• Standardization & Documentation
• Maintain structured documentation for all integration flows, schemas, validation protocols, and escalation processes
• Contribute to building scalable integration frameworks, including standardized workflows and governance models
• Monitor & Troubleshooting
• Partner with Engineering to improve visibility into integration health (error rates, throughput, schema issues)
• Aid in triaging and resolving integration issues quickly and accurately
• Track metrics and help reduce integration-related escalations or delays
• Cross-Functional Collaboration
• Work closely with Product, Customer Experience, Support, and Engineering to ensure integrations improve workflows and outcomes
• Help internal teams understand integration workflows, expectations, and responsibilities

Required Skills, Knowledge and Experience

• 4+ years of experience in a technical integrations, implementation, or health tech role, or equivalent experience owning healthcare data workflows and coordinating across technical teams
• Strong familiarity with HL7 and JSON. You don't need to code, but you should understand the structure and logic well enough to work directly with engineers
• Demonstrated ability to own and translate complex technical requirements for internal teams and external partners, including when requirements are incomplete or still evolving
• Strong organizational skills and attention to detail, especially around documentation and process execution
• Excellent verbal and written communication skills

Nice to Have Experience

• Experience working with or supporting pharmacies or PMS platforms
• Experience in an early-stage or fast-scaling company where there wasn't an existing playbook to follow
• Comfort using AI tools to support documentation and workflow efficiency

Personal Attributes

• Curious and fast learner with strong critical thinking skills
• Self-motivated, proactive, and execution-focused
• Clear communicator who can bridge the gap between technical and non-technical audiences
• Thrives in a startup environment (adaptable, collaborative, and energized by growth)