Pharmacy Customer Service Associate

About the Role

This role involves delivering exceptional customer service, assisting in pharmacy operations, and maintaining store appearance and organization. The position requires a combination of customer interaction, pharmacy support, and retail tasks.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with team members.
• Register sales on assigned cash register, provide courteous and efficient checkout service.
• Recommend items for sale, including trade-up and companion items.
• Assist customers in locating products, especially in the OTC aisle.
• Keep counters and shelves clean, well-merchandised, and maintain inventory records.
• Check in and price merchandise as directed.
• Assist pharmacists in scheduling, maintaining workflow, and processing prescriptions.
• Handle telephone calls and process manual claims for third-party prescription services.
• Support pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain displays, complete resets, and revisions.
• Assist with product placement and stock rotation, especially for consumable items.
• Provide customer service in the photo area, including digital passport photos and poster prints.
• Manage web pick-up responsibilities, including monitoring and filling orders.
• Assist with store maintenance to ensure a clean and orderly appearance.
• Comply with company policies and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as directed.

Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Training & Personal Development

• Earn and maintain PTCB certification through designated training programs.
• Attend training and complete PPLs as requested or assigned.
• Maintain knowledge and skill in healthcare and pharmacy, including latest developments.

Pay

Salary Range: $17 - $21.5 / Hourly

The actual compensation will depend on factors such as geography, skills, education, experience, and other relevant considerations.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

For benefits information, please visit: jobs.walgreens.com/benefits.