Pharmacy Customer Service Associate
Walgreens · Traverse City, MI · 1 mo ago
OTHR$16–$18/hrFull-time
We need to output HTML fragment with sections only where content exists. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to parse the posting.
First line: "Models and delivers a distinctive and delightful customer experience." That's like a summary. Could be part of About the role.
Then "Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service." That's a duty.
Then "In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions." That's also duty.
Then "Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)."
That's more duties.
Then "Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned."
That's a huge block of duties.
Then "Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments."
That's more duties/training.
Then "Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours."
Then "Preferred Qualifications Prefer six months of experience in a retail environment.Prefer to have prior work experience with Walgreens.Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.Prefer good computer skills.Prefer the knowledge of store inventory control.Prefer PTCB certification."
Then "We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans." That's EEO boilerplate, we should remove.
"The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled." That's boilerplate, remove.
"To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits" That's application instructions/benefits link, we should remove.
"Salary Range: $16 - $18 / Hourly" That's Pay info, we should include Pay section.
We also have Benefits? Not explicitly given besides link, but we removed link. No explicit benefits description. So we should not create Benefits section unless posting actually states them. It only gives a link to benefits but no description. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states Salary Range, so Pay section is okay. Benefits: only a link, no description; we should not create Benefits section.
Schedule: Not explicitly stated besides "Requires willingness to work flexible schedule, including evenings and weekend hours." That's a schedule requirement. Could be considered schedule info. The rule: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. "Requires willingness to work flexible schedule, including evenings and weekend hours." That's specific content about schedule. So we can include Schedule section with that sentence.
Now we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay, Schedule.
We need to decide what goes where.
About the role: maybe a brief summary: "Models and delivers a distinctive and delightful customer experience." Could also include the first sentence about registering sales? But that's more duty. Usually About the role is a brief overview. We'll put that sentence.
Responsibilities: combine all duty paragraphs (Customer Experience, Operations, Training & Personal Development). We'll list as
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to parse the posting.
First line: "Models and delivers a distinctive and delightful customer experience." That's like a summary. Could be part of About the role.
Then "Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service." That's a duty.
Then "In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions." That's also duty.
Then "Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)."
That's more duties.
Then "Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned."
That's a huge block of duties.
Then "Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments."
That's more duties/training.
Then "Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours."
Then "Preferred Qualifications Prefer six months of experience in a retail environment.Prefer to have prior work experience with Walgreens.Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.Prefer good computer skills.Prefer the knowledge of store inventory control.Prefer PTCB certification."
Then "We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans." That's EEO boilerplate, we should remove.
"The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled." That's boilerplate, remove.
"To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits" That's application instructions/benefits link, we should remove.
"Salary Range: $16 - $18 / Hourly" That's Pay info, we should include Pay section.
We also have Benefits? Not explicitly given besides link, but we removed link. No explicit benefits description. So we should not create Benefits section unless posting actually states them. It only gives a link to benefits but no description. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states Salary Range, so Pay section is okay. Benefits: only a link, no description; we should not create Benefits section.
Schedule: Not explicitly stated besides "Requires willingness to work flexible schedule, including evenings and weekend hours." That's a schedule requirement. Could be considered schedule info. The rule: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. "Requires willingness to work flexible schedule, including evenings and weekend hours." That's specific content about schedule. So we can include Schedule section with that sentence.
Now we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay, Schedule.
We need to decide what goes where.
About the role: maybe a brief summary: "Models and delivers a distinctive and delightful customer experience." Could also include the first sentence about registering sales? But that's more duty. Usually About the role is a brief overview. We'll put that sentence.
Responsibilities: combine all duty paragraphs (Customer Experience, Operations, Training & Personal Development). We'll list as - items.
Requirements: Basic Qualifications.
Qualifications: Preferred Qualifications.
Skills: maybe we can extract skills from preferred qualifications: good math skills, good computer skills, knowledge of store inventory control, PTCB certification (though that's certification). Could also include fluent English, willingness to work flexible schedule (but that's schedule). We'll put skills as bullet list: Fluent English, Good math skills, Good computer skills, Knowledge of store inventory control, PTCB certification (preferred). Also maybe "Six months retail experience", "Prior Walgreens experience". Those are experience, not skills. Could go under Qualifications.
But we have separate Qualifications section for preferred qualifications. We'll put those there.
Skills section: maybe we can list specific skills: Fluent English, Good math skills, Good computer skills, Knowledge of store inventory control, PTCB certification (preferred). Also maybe "Ability to operate pharmacy systems", "Customer service skills". But we should not invent. We'll stick to what's explicitly mentioned.
Pay: Salary Range: $16 - $18 / Hourly.
Schedule: "Requires willingness to work flexible schedule, including evenings and weekend hours."
We must not repeat job title as heading. No Job ID.
We must output only HTML fragment.
Let's craft.
First, About the role:
About the role
Models and delivers a distinctive and delightful customer experience.
Responsibilities: Responsibilities
then many li items.
We need to break down the long duties into sensible bullet points. Must preserve ALL substantive information; do not invent or summarize away detail. So we need to include each distinct duty as a bullet, but we can combine similar items? The rule: preserve ALL substantive information; do NOT invent or summarize away detail. Summarizing could be considered summarizing away detail? It says do NOT invent or summarize away detail. So we should not omit any detail. However we can combine related items into a single bullet if it's still preserving the detail? Might be risky. Safer to create many bullet points each covering a distinct duty, but we need to ensure we don't lose any detail.
We have a massive block; we could split by sentences. Let's extract each sentence from the responsibilities block.
I'll copy the responsibilities text:
"Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)."
"Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For
About the role
Models and delivers a distinctive and delightful customer experience.
Responsibilities:Responsibilities
- then many li items.
We need to break down the long duties into sensible bullet points. Must preserve ALL substantive information; do not invent or summarize away detail. So we need to include each distinct duty as a bullet, but we can combine similar items? The rule: preserve ALL substantive information; do NOT invent or summarize away detail. Summarizing could be considered summarizing away detail? It says do NOT invent or summarize away detail. So we should not omit any detail. However we can combine related items into a single bullet if it's still preserving the detail? Might be risky. Safer to create many bullet points each covering a distinct duty, but we need to ensure we don't lose any detail.
We have a massive block; we could split by sentences. Let's extract each sentence from the responsibilities block.
I'll copy the responsibilities text:
"Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)."
"Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For