Pharmacy Customer Service Associate

We need to output HTML fragment with sections only if content present. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting. First, identify sections: - About the role: maybe introductory paragraph: "Models and delivers a distinctive and delightful customer experience." That's a sentence. Could be considered about the role. - Responsibilities: many bullet-like sentences: registers sales, assists pharmacist, etc. We'll list as

• . - Requirements: maybe Basic Qualifications: "Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours." - Qualifications: maybe Preferred Qualifications: list. - Skills: maybe "good math skills", "good computer skills", "knowledge of store inventory control", "PTCB certification". Could be under Skills. - Benefits: Not provided except link to benefits page. No actual benefits described. So we should NOT create Benefits section because no specific content. - Pay: Salary Range: $16 - $18 / Hourly. That's specific. So we can create Pay section with that. - Schedule: Not explicitly given besides "willingness to work flexible schedule, including evenings and weekend hours." That's more a requirement. No explicit schedule like full-time/part-time. So we should not create Schedule section unless specific. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, equal opportunity, etc. Also remove application instructions like "To review benefits, please click here..." and salary range line we keep for Pay. We need to preserve all substantive information. Let's extract content. Intro: "Models and delivers a distinctive and delightful customer experience." That's about the role. Then: "Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions." Then "Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)." Then "Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned." Then "Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments." Then "Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours." Then "Preferred Qualifications Prefer six months of experience in a retail environment.Prefer to have prior work experience with Walgreens.Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.Prefer good computer skills.Prefer the knowledge of store inventory control.Prefer PTCB certification." Then "We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans." -> remove. Then "The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16 - $18 / Hourly" We keep Salary Range. Now we need to structure sections. About the role: maybe combine first sentence and maybe the "Models and delivers a distinctive and delightful customer experience." Could be just that. Responsibilities: combine all duties paragraphs (Customer Experience, Operations, Training & Personal Development? Actually training is separate but could be part of responsibilities). We'll include all duty-like sentences. Requirements: Basic Qualifications. Qualifications: Preferred Qualifications. Skills: maybe extract from Preferred Qualifications: good math skills, good computer skills, knowledge of store inventory control, PTCB certification. Also maybe "fluent in English" is a requirement not skill. We'll put skills separate. Pay: Salary Range. We must not create Benefits or Schedule. Now produce HTML. We'll wrap each section in

  heading then content. For lists: we need to break responsibilities into bullet points. Could be many; we can split by sentences. Let's extract responsibilities sentences: - Models and delivers a distinctive and delightful customer experience. (maybe part of about role but also responsibility) - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. - In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. - Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. - Engages customers and patients by greeting them and offering assistance with products and services. - Resolves customer issues and answers questions to ensure a positive customer experience. - Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). - Provides customers with courteous, friendly, fast, and efficient service. - Recommends items for sale to customer and recommends trade-up and/or companion items. - Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. - Takes customer to OTC aisle when possible to assist in locating products. - Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. - Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. - Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. - Assists pharmacists in scheduling and maintaining work flow. - Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. - Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. - Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. - Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. - Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. - Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. - Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. - Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). - Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. - Completes resets and revisions as directed. - Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). - For consumable items, assists in stock rotation, using the first in, first out method and restock outs. - Has working knowledge of store systems and store equipment. - Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. - Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). - Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. - Complies with all company policies and procedures; maintains respectful relationships with coworkers. - Completes special assignments and other tasks as assigned. - Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. - Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. - Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. That's a lot but okay. Now Basic Qualifications: - Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) - Requires willingness to work