Pharmacy Customer Service Associate
Walgreens · Clinton, MA · 1 mo ago
OTHR$17–$19/hrFull-time
We need to output HTML fragment with sections only if real content. The posting includes many responsibilities, operations, training & personal development, basic qualifications, preferred qualifications, salary range. Also mentions benefits link but not details. So we can have sections: About the role? Not explicit but we can treat first paragraph as about role. However we must not repeat job title. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections with real content.
We have content: "Models and delivers a distinctive and delightful customer experience." That's about role. Could be About the role.
Responsibilities: many bullet-like sentences. We'll list as
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections with real content.
We have content: "Models and delivers a distinctive and delightful customer experience." That's about role. Could be About the role.
Responsibilities: many bullet-like sentences. We'll list as - .
Requirements: maybe Basic Qualifications.
Qualifications: maybe Preferred Qualifications.
Skills: maybe mention good math skills, computer skills, inventory control, PTCB certification.
Benefits: only link to benefits but no detail; we should not create Benefits section unless posting actually states them. It only says "To review benefits, please click here". No actual benefits listed. So we should not include Benefits section.
Pay: Salary Range: $17 - $19 / Hourly. That's real. So include Pay section.
Schedule: mentions willingness to work flexible schedule, including evenings and weekend hours. That's schedule info. So include Schedule.
We also have Training & Personal Development section; could be under Qualifications or Skills? Could be its own section but not in allowed headings list. Allowed headings are limited to those. We could incorporate training into Qualifications or Skills. Probably Qualifications includes training. We'll put training under Qualifications (maybe as part of Preferred Qualifications). Or we could create a separate section "Training & Personal Development" but not allowed. So we must map to allowed headings.
Thus sections: About the role, Responsibilities, Requirements (Basic Qualifications), Qualifications (Preferred Qualifications + training), Skills (math, computer, inventory control, PTCB), Pay, Schedule.
We must not repeat job title. No metadata like Job ID.
We must remove boilerplate: EEO, equal opportunity, etc. Remove lines like "We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans." Also remove "The actual compensation that you will be offered will depend on a variety of factors..." maybe that's generic but still about pay? It's generic; we have specific salary range, we can keep that but remove the generic sentence. Also remove "This role will remain open until filled." and application instructions like "To review benefits, please click here..." and salary range line we keep.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all responsibilities sentences.
We'll need to convert paragraphs into list items. Might be many; we can group similar but must preserve detail. We'll create
- for each duty.
Let's extract responsibilities:
From text:
"Models and delivers a distinctive and delightful customer experience." (maybe about role)
"Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service."
"In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions."
"Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)."
"Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned."
"Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments."
"Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours."
"Preferred Qualifications Prefer six months of experience in a retail environment.Prefer to have prior work experience with Walgreens.Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.Prefer good computer skills.Prefer the knowledge of store inventory control.Prefer PTCB certification."
We also have Salary Range: $17 - $19 / Hourly.
We need to output HTML fragment.
We'll create sections:
About the role
Models and delivers a distinctive and delightful customer experience.
But there is also more about role? Could combine first sentence only. That's fine.
Responsibilities: we need to list all duties. We'll break into list items.
We need to avoid duplication: some sentences repeat earlier content. We'll keep each distinct.
Let's list responsibilities items:
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy; responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
That's many but okay.
Requirements (Basic Qualifications):
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Qualifications (Preferred Qualifications + Training & Personal Development):
We could combine:
- Prefers six months of experience in a retail environment.
- Prefers prior work experience with Walgreens.
- Prefers good math skills so they can fill prescriptions
- for each duty.
Let's extract responsibilities:
From text:
"Models and delivers a distinctive and delightful customer experience." (maybe about role)
"Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service."
"In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions."
"Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)."
"Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned."
"Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments."
"Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours."
"Preferred Qualifications Prefer six months of experience in a retail environment.Prefer to have prior work experience with Walgreens.Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.Prefer good computer skills.Prefer the knowledge of store inventory control.Prefer PTCB certification."
We also have Salary Range: $17 - $19 / Hourly.
We need to output HTML fragment.
We'll create sections:
About the role
Models and delivers a distinctive and delightful customer experience.
But there is also more about role? Could combine first sentence only. That's fine. Responsibilities: we need to list all duties. We'll break into list items. We need to avoid duplication: some sentences repeat earlier content. We'll keep each distinct. Let's list responsibilities items: - Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. - In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy; responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. - Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience. - Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). - Provides customers with courteous, friendly, fast, and efficient service. - Recommends items for sale to customer and recommends trade-up and/or companion items. - Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. - Takes customer to OTC aisle when possible to assist in locating products. - Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. - Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. - Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. - Assists pharmacists in scheduling and maintaining work flow. - Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. - Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. - Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. - Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. - Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. - Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals. - Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. - Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). - Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions as directed. - Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). - For consumable items, assists in stock rotation, using the first in, first out method and restock outs. - Has working knowledge of store systems and store equipment. - Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. - Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). - Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. - Complies with all company policies and procedures; maintains respectful relationships with coworkers. - Completes special assignments and other tasks as assigned. That's many but okay. Requirements (Basic Qualifications): - Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) - Requires willingness to work flexible schedule, including evenings and weekend hours. Qualifications (Preferred Qualifications + Training & Personal Development): We could combine: - Prefers six months of experience in a retail environment. - Prefers prior work experience with Walgreens. - Prefers good math skills so they can fill prescriptions